Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 1992 and is a close-knit team of three dedicated to serving our customers and community. From the beginning, I’ve been driven by a passion for communication and helping people improve their lives, which led me to a career in insurance. I’m a graduate of Southern University of Baton Rouge and a proud spouse and parent of four.

As a family, we enjoy traveling and spending time outdoors whenever we can. Giving back is a big part of what we do. We stay actively involved in the community by supporting local organizations, providing scholarships to students, offering meals during the holidays, and supporting teachers and administrators at local schools.

For our team, we offer a Simple IRA, health benefits, a strong focus on work-life balance, and a fun office environment with perks like pizza days, donut days, and snacks in the office. Our office culture is supportive, positive, and service-focused. We’re looking for someone who is dependable, outgoing, and a strong communicator—someone who wants to build an exciting career helping customers and making a meaningful impact in their daily lives through the products and service we provide.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.