Retail Operations Specialist

As the Retail Excellence & Operations Specialist, you will support the Retail Operation function in driving operational excellence across the Korea retail network. Working closely with Assistant Operation Manager and cross-functional partners, this role will coordinate key retail operation projects, strengthen store operation processes, and provide hands-on operations support to stores so that teams can deliver consistent, compliant, and efficient client-facing operations.

KEY STAKEHOLDERS Internal: Retail Operation, Retail Excellence, Store Managers, Store Operations teams, Retail Learning, HR, Finance, IS&T / IT, Supply Chain, Security, Facilities, and relevant Korea retail stores Partner closely with Assistant Operation Manager to support operation excellence projects, store operation process optimization, compliance routines, and daily operation support.

Work with store teams to ensure implementation, follow-up, and feedback collection for operational initiatives and store support topics. External / Regional: LV North Asia / Central Retail Operation counterparts and operation-related vendors

• Coordinate operation-related vendor communication, PO follow-up, (supplies, packaging, maintenance, cleaning, security guard) and other store support topics as needed. Operation Excellence & Project s
• Support Assistant Operation Manager in planning, coordinating, and executing Retail Operation projects and operation excellence initiatives.
• Assist operation process optimization by consolidating store feedback, tracking progress, preparing materials, and following up on implementation with store teams.
• Support transversal and omni-channel retail operation projects and execute diverse UAT for HQ projects and local initiatives. Ops Team Development & Compliance
• Support store operations team development activities by preparing relevant data, maintaining trackers, and assisting with follow-up materials.
• Prepare store operation team meeting and support operating best of House communities.
• Assist in publication of compliance materials, including newsletter, store operation manual, and mini Audit follow-up. Store Operation Management
• Provide daily operations support for Korea stores, including store supplies, packaging, brass care, beauty engraving, security guard, cleaning, and maintenance coordination.
• Support store projects such as opening, closing, renovation, Beauty-related store initiatives in collaboration with Store Ops teams.
• Support regional and local event operations by coordinating operational preparation, store/event team communication, on-site support requirements, vendor follow-up, and post-event operational feedback.
• Coordinate operation-related vendor management, PO follow-up, and OPS-related store support topics as needed. Experience: Minimum +3 years of experience in retail operations, store operations, retail support, project coordination, or a relevant function. Luxury retail experience is preferred.

Education

Bachelor’s degree in business administration or a related field. Skills: Strong understanding of retail store operations and ability to translate store needs into practical support actions. Solid project coordination skills with the ability to manage trackers, timelines, meeting materials, follow-up items, and stakeholder communication.

Comfortable supporting operational process improvement, compliance routines, store projects, vendor coordination, and cross-functional initiatives. Excellent Microsoft Office skills; experience with Power BI, Qlik, store operation systems, or retail reporting tools is a plus. Good written and verbal communication skills in Korean and English.

Personality: Hands-on, organized, and detail-oriented with a strong sense of ownership. Service-minded and proactive in supporting store teams and resolving operational issues. Able to work independently while collaborating closely with Retail Operation and cross-functional partners.

• Flexible, resilient, and comfortable handling multiple priorities in a fast-paced retail environment.