Team Member Credit & Collect-T3-II

Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit burst out for Business and Consumer accounts. Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.

Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss. Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.

Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Minimum Qualifications

Minimum 1 year of meaningful experience in Contact Center Domain. Strong proficiency in verbal and written communication skills Should possess analytical, decision making and problem-solving skills Preferred Qualifications Grad/Under Grad with minimum 1 year experience in contact center domain Prior experience in credit, collections is preferred