Notifications Specialist

The Notifications Specialist is responsible for providing quality correspondence between ECN and its Clients.

Responsibilities

• Generates Notification Letters using specific client protocols to ensure correct format and process
• Reviews processed documents for accuracy prior to sending out to client
• Reviews workflow functions to ensure tasks are being completed
• Acts as a mentor to new Notifications team members by assisting with the training process
• Liaises with clients where necessary regarding processing correspondence
• Adheres to client protocols and jurisdictional regulations including, logging, processing and progress inquiries
• Contacts appropriate agencies for verifying information
• Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
• Operates company software and equipment
• Enters data by inputting alphabetic and numeric information into system via keyboard
• Communicates using correct English, spelling, grammar, and punctuation
• Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
• Proficiency with imaging/scanning documents
• Maintains confidentiality and discretion as a general rule
• Works effectively as a team contributor on all assignments
• Interacts professionally with other employees as well as clients
• Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
• Understands current URAC standards as appropriate to job functions Qualifications:
• HS Diploma or equivalent
• Proficient with MS Office Suite
• Excellent communication skills-verbal and written
• Ability to organize and prioritize work effectively
• Ability to accept and apply constructive feedback