Account Manager

Job Details: Job Location: HQ Cleveland OH

• VALLEY VIEW, OH, Position Type: Full-Time, Salary Range: Undisclosed, Job Shift: Day Shift, Job Category: Sales, Be Part of a Winning Team! If you are committed to exceptional sales and service – supporting and growing existing accounts while developing new business, promoting continuous improvement, utilizing systems for communication and reporting excellence, and you have a passion for fasteners while working in the industrial space, then we are looking for you! At Hodell-Natco Industries (HNI), we specialize in supply chain management and vendor managed services and are growing our team. Work alongside seasoned sales professionals as an inside sales account manager of an existing book of business with an expectation to visit customers, mine new business and grow your account portfolio. Be part of a high volume, fast paced environment where you will work independently to actively meet sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams. Successful account managers are committed to exceptional customer service, proactive account management and sales, clear and frequent communication using system tools, while being proactive in an effort to create success for customers and HNI.

RESPONSIBILITIES

Provide an Exceptional Customer Experience

• Provide an Exceptional Customer Experience by having and promoting a Customer First mentality
• Build strong relationships with our Customer base to enhance trust at all levels of the Customer’s organization
• Proactively seek Customer needs and translate/communicate them to our organization while coordinating the involvement of all needed company resources
• Enter quotes and sales orders in expedient manner, to include follow-up in required timeframe
• Expedite sales orders and work with purchasing and operations teams on inbound product requirements
• Act as an advocate for our Customers – strive to constantly improve their buying experience with HNI
• Proactively utilize monthly inventory trending report to effectively manage inventory
• Utilize ERP for all aspects of account management
• Meet or exceed annual sales and margin goals for territory and branch
• Demonstrate consultative-level knowledge of Hodell-Natco product/service offerings
• Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise. Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked.

REQUIRED SKILLS

& ABILITIES Solid time management and organizational skills Commitment to detail, accuracy, quality, and continuous improvement Excellent verbal and written respectful communication skills Outstanding listening, problem solving and people skills Working knowledge of Microsoft Office with solid Excel skills Ability to learn, navigate and work with ERP/MRP systems – SalesForce & P21 experience a plus Ability to analyze information, identify issues and seek assistance to resolve situations Ability to travel to existing and prospective customers places of business EDUCATION & EXPERIENCE HS Diploma/GED required, Associates or bachelor’s degree in a related field preferred - equivalent work experience considered Minimum of 3 year related work experience in a customer facing / support position Prior fastener and account management experience a plus Working knowledge of Microsoft Office with ability to use Excel for data analysis and reporting Industrial, manufacturing or distribution experience a plus HS Diploma or GED required, college degree preferred Outstanding communication and interpersonal skills Superior time management skills PHYSICAL REQUIREMENTS Commitment to a drug free workplace - includes screening for THC & participation in random testing program Clear 7-year criminal history Prolonged periods sitting at desk and working on computer; using a phone Manual dexterity with the ability to learn to read specification documents Office setting with exposure to a warehouse environment Ability to occasionally lift 25-50 lb boxed materials Occasional travel to customer locations in personal vehicle

• Valid driver’s license, clean driving record, personal vehicle with insurance coverage Work Location: In-office position. Valley View, Ohio Job Type: Full-time; Salary commensurate with experience plus incentive.

Benefits

401(k) with match Medical, Dental and Vision insurance with additional health and welfare benefits Some schedule flexibility and the ability to occasionally work remotely once proficient in the role Paid time off Professional development assistance Employee Referral program Qualifications: