Customer Care Representative - Level 2

Ready to be part of the Legal Tech revolution? 🚀 Vision: As a leading software-as-a-service (SaaS) provider, Dili. Trust is a global company dedicated to offering an integrated suite of legal and governance products. Our vision is to digitize legal departments worldwide. With an annual growth rate of over 40% since 2020, our ambition is to become the world's leading Legal Tech company, aiming for a valuation exceeding $1 billion by 2026.

Our Impact: From generating General Meeting reports to leveraging AI-assisted contract lifecycle management, our teams in our 8 offices across France, the US, Mexico, MEA, Germany, Spain, Italy, and Canada are the driving force behind our global success. We proudly support 3,000 customers in more than 50 countries, with 80% of our clientele comprising listed companies in major markets such as Europe, North America, and the Middle East.

Our Recognition: Dili. Trust has been leading Legal Tech innovations, being the first Legal Tech with AI features since 2022. The company is renowned for providing a positive and entrepreneurial work environment. We are honored to have received the "Happy at Work" and "Tech at Work" labels every year since 2019.

Your role

The role focuses on moderately complex customer support, assigned support ticket management, operational health checks, scheduled customer calls, and coordination with internal teams when additional expertise is needed. The core purpose of the Customer Care Representative, Level 2 is to help Dili. Trust customers resolve product and workflow issues and receive clear, timely support when a request requires deeper investigation or coordination.