Business Development Representative

At Johnson Brothers Ford Lincoln we pride ourselves on delivering an exceptional customer experience. We are looking for an energetic, motivated, and tech-savvy Business Development Center (BDC) Representative to join our growing team. If you have a passion for customer service, great communication skills, and love a fast-paced environment, we want to hear from you!

Responsibilities

Lead Engagement: Promptly respond to inbound phone calls, internet inquiries, and live chats from customers interested in purchasing a vehicle or scheduling service. Appointment Setting: Guide customers through their inquiries and successfully schedule appointments for dealership visits. Outbound Outreach: Conduct outbound follow-up calls, texts, and emails to warm leads, past customers, and unsold showroom visitors.

CRM Management: Document all customer interactions and update profiles in our Customer Relationship Management (CRM) software with high accuracy. Team Collaboration: Coordinate closely with our Sales and Service managers to ensure seamless transitions for customers arriving at the dealership.

Requirements

Communication: Exceptional verbal and written communication skills with a confident, friendly phone demeanor. Tech Skills: Proficiency with computers; experience with CRM systems (e.g., Vin. Solutions, Elead, Reynolds & Reynolds) is a big plus. Resilience: A positive attitude with the ability to handle objections and maintain motivation during high-volume call periods.

Experience: 1–2 years of experience in customer service, call centers, telemarketing, or hospitality preferred. Reliability: Strong organizational skills, attention to detail, and a track record of punctuality.

What We Offer

(Benefits & Perks) Competitive base pay plus an aggressive, uncapped bonus structure Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holiday pay