Customer Support Center Specialist II

Open To All Applicants To see full position description, click on the attachment in the Additional Information section below. Salary : $21.55 – $33.40/hour

• Salary is Negotiable (Employees will receive 5% below the negotiated pay rate during their probationary status.) Responsible To : Manager of Digital Services Summary : This position will serve as a single point of contact for the DTS department while providing service, support, technology solutions, and education to the employees of the Oneida Nation and other DTS support staff. Incumbent will improve customer interactions and provide customer service excellence while following the procedures, guidelines, and computing standards of the Oneida Nation. Perform system administration for various DTS systems to meet the needs of the organization. Apply problem management techniques to minimize severity and adverse impact of problems. Apply knowledge management techniques to facilitate effective and consistent support processes and to promote a culture of self-sufficiency. Continuation of this position is contingent upon funding allocations.

Minimum Qualifications

Applicants please clearly state how you meet these qualifications on the application/resume. An Associate degree in Information Technology (IT), Customer Service, or closely related field from an accredited college or university. One (1) year of computer service or customer support experience; a certificate in Comp. Tia A+; a certificate in Comp.

Tia Network+ or Novell CNA or Microsoft MCSA; two (2) years administering local area networks; three (3) years of supporting, installing and maintaining PC’s; an equivalent combination of education and experience may be considered. Items to be Submitted : Must provide a copy of diploma, license, degree or certification upon employment.