Trust Services Representative I

Coordinates with Trust Officer the management and administration of a group of trust accounts. Responsible for providing customer service to clients, cultivating customer relationships and account maintenance.

Responsibilities

Supports trust officers in the administration of trust, foundations, custody, and other fiduciary accounts according to the directives in the will, trust document, foundation document or custody agreement, applicable statues and regulations. Support trust officers in estate proceedings and in trust/foundations situations when necessary.

Support trust officers in the 60-day and annual administrative reviews of new and existing relationships. Maintain up to date all trust/foundations/escrows/custody files in accordance with Amerant Bank’s policies and procedures. Maintain up to date, in coordination with the trust officers, all KYC/CIP documentation for Settlers/Founders/Beneficiaries/Buyers and Sellers in accordance with Amerant Bank’s policies and procedures.

Records and maintains up to date all trust/foundation/escrow/custody/fiduciary relationship’s data and information within Amerant Bank’s fiduciary core system by inputting and updating all relationship data, including, but not limited to diaries, change of addresses, phone numbers, name changes, etc. Act as liaison between Trust Officers, Trust Operations and Wealth Management team.

Processes general correspondence with clients and vendors of trust administration department. Support Trust Officers, as needed, in the completion of Reg 9 and reports. Achieves department service and other goals as established by Head of Trust Administration and Senior Management. Interacts with external professional service providers, including but not limited to real estate agents/brokers, attorneys, accountants.

Provides support for regulatory-driven projects. Identify and report to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards. Works closely with Trust Operations and Wealth Management teams to ensure that procedures are followed and operations requirements are met.

Other duties as assigned. Keep current with laws and regulations affecting the Trust Business including regulation 9, Banking and Probate code Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.

To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Supervisor or Amerant’s Risk Management department in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

Minimum Education and/or Certifications Requirements: Two-year Associates degree (Bachelors degree preferred) in Business. Trust certification is preferred. Minimum Work Experience Requirements: 2 years of Trust/Wealth Management/ Private Banking experience required. Some banking experience a must. Prior trusts administrative experience or legal experience in wealth management probate, trusts, estate planning, and fiduciary preferable.

Technical and/or Other Essential Knowledge: Previous experience with Internet and MS Office Skills, including MS Word Level I and MS Excel Level I required. Bilingual English/Spanish. Must be able to communicate professionally and effectively, both verbally and in writing, with beneficiaries and professional associates.

Must be committed to promoting best practices in the application of policies, procedures, and other elements of governance affecting trust administration. Must possess excellent organizational skills and manage multiple tasks and priorities in a complex and dynamic environment.