Host/Hostess

JOB SUMMARY

Greets, engages and seats all Guests in a warm and friendly manner, making a WOW first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food.

Maintains regular and consistent attendance and punctuality. PRINCIPAL ACCOUNTABILITIES: Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.) Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings.

Manages the Wait List as needed, quoting accurate times. Provides assistance to servers. Maintains clean and organized work and entry areas, including windows, floors. Checks the overall cleanliness of the restrooms every 30 minutes. Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.

QUALIFICATIONS

High School graduate or equivalent preferred Experience: Previous host/ hostess experience preferred Skills/Competencies/Certifications: Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant Reading, writing and superior communication skills required Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere PHYSICAL REQUIREMENTS: Activity Frequency * Comments (i.

e. max #. lbs, % of Activity Frequency * Comments (i.e. max #. lbs, % of time) Balancing Infrequently Pulling Infrequently Carrying Daily 25+ pounds Pushing Infrequently Climbing Infrequently Reaching Daily High shelves Crawling Infrequently Reach Above Shoulder Daily High shelves Crouching Daily Low shelves Repetitive Foot Movement Infrequently JOB TITLE: Host (ess) JOB CODE: Depth Perception Infrequently Repetitive Hand Movement Hourly POS system/serving utencils Fine Manipulation Infrequently Seeing Hourly Grasping Daily Sitting Infrequently Handling Hourly Speaking Hourly Hearing Hourly Standing Hourly Shifts of 8+ hours Kneeling Daily Stooping Daily Lifting Daily 25+ pounds Walking Hourly Shifts of 8+ hours Mixing Infrequently Twist Hourly * Frequency : hourly / daily / weekly / occasional / infrequently Environmental Condition * Comments Inside/Outside Variable Restaurant environment, freezer, ovens; Outside to take out trash Cold/Heat Variable Restaurant environment, grill, freezer, ovens; Outside to take out trash Wet/Dry Variable Restaurant environment Noise/Vibrations Variable Restaurant environment Hazards Variable Restaurant environment: knives, grill, fryer Fumes/Dust/Odor Variable smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer * Condition: normal / none / extreme / variable Other Factors Comments e.

g. travel Up to 15%. May deliver full service catering.