Community Engagement & Behavioral Services Specialist

Community Engagement & Behavioral Services Specialist Department: Operations / Clinical Services Employment Classification: Full-Time, Hourly, Non-Exempt Reports To: HR & Operations Manager Clinical Supervision: Assigned BCBA Position Summary The Community Engagement & Behavioral Services Specialist is a dual-function position responsible for providing direct behavioral services to clients while supporting kin:pathic's community engagement, referral development, and partnership initiatives.

This position serves as a front-facing representative of kin:pathic, helping build and maintain positive relationships with healthcare providers, diagnostic professionals, educational organizations, community agencies, and other potential referral and community partners. The Specialist works collaboratively with Clinical Leadership, Admissions, and Operations to increase awareness of kin:pathic’s services, strengthen community connections, identify opportunities for collaboration, and support the organization's continued growth.

In addition to community engagement responsibilities, the Specialist maintains an active clinical caseload and provides direct ABA services under the supervision of a qualified BCBA, in accordance with their credentials, training, and scope of practice. Essential Responsibilities Community Engagement & Relationship Development Represent kin:pathic professionally at meetings, community events, networking opportunities, and partner organizations.

Develop and maintain relationships with pediatric practices, diagnostic providers, mental health professionals, schools, early childhood programs, family support organizations, and other relevant community partners. Conduct introductory outreach to prospective referral sources and community organizations to increase awareness of kin:pathic's services.

Schedule and participate in informational meetings with existing and prospective community partners. Provide accurate information regarding kin's programs, service offerings, referral processes, and general service areas. Identify opportunities for collaboration, educational presentations, community events, and other mutually beneficial initiatives.

Maintain regular communication with established contacts to strengthen relationships and support continued engagement. Coordinate with Operations and Admissions to ensure inquiries and potential referrals are directed to the appropriate personnel. Gather feedback from referral sources and community partners regarding service needs, access barriers, and opportunities for improvement.

Assist with distributing approved marketing materials and informational resources. Maintain professional relationships consistent with organizational values, confidentiality requirements, and applicable ethical standards. Referral Relationship Support Maintain an organized record of outreach activities, contacts, meetings, follow-up tasks, and partnership opportunities using the organization's designated CRM.

Track referral-source engagement and provide regular updates to Operations regarding relationship development and outreach progress. Support efforts to improve the experience of referral sources by identifying communication gaps, questions, and opportunities for process improvement. Coordinate introductions between community partners and appropriate kin:pathic personnel when clinical, administrative, or contractual discussions are needed.

Identify emerging community needs and potential service opportunities for leadership consideration. Assist with the development and execution of community outreach campaigns and referral engagement initiatives. Direct Behavioral Services Provide direct ABA services to assigned clients under the supervision and direction of a qualified BCBA.

Implement individualized treatment plans and behavior intervention procedures as prescribed by the supervising clinician. Collect and accurately document client treatment data, session notes, and other required clinical information. Maintain professional and therapeutic relationships with clients, families, and interdisciplinary team members.

Participate in required supervision, training, team meetings, and professional development. Follow all applicable clinical, ethical, confidentiality, safety, and documentation requirements. Maintain required certifications, credentials, and competency standards applicable to the employee's clinical responsibilities. Communicate clinical concerns, treatment barriers, and client-related needs to the supervising BCBA.

Collaboration & Organizational Support Work collaboratively with Admissions, Scheduling, Clinical Leadership, and Operations to support organizational priorities. Participate in regular outreach planning and performance review meetings. Share relevant community feedback, referral trends, and partnership opportunities with leadership.

Assist in the development and improvement of community engagement procedures, communication materials, and outreach resources. Represent kin:pathic's mission, vision, and CARES™ values in all professional interactions. Perform other related duties consistent with the position's responsibilities and qualifications.

Qualifications

Required Current employment and demonstrated competency as a Behavioral Technician or Registered Behavior Technician, as applicable. Experience providing ABA services to children and adolescents. Strong interpersonal, verbal communication, and relationship-building skills. Professional presentation and the ability to communicate comfortably with external stakeholders.

Strong organizational skills and ability to independently manage schedules, follow-up activities, and assigned projects. Ability to maintain confidentiality and professional boundaries. Reliable transportation and ability to travel throughout the assigned service area. Proficiency with email, Google Workspace, and willingness to learn CRM and reporting systems.

Preferred Current RBT certification. Experience participating in community events, outreach, customer service, or relationship development. Familiarity with autism services, special education, pediatric healthcare, and community resources. Experience communicating with healthcare providers, school personnel, or family support organizations.

Interest in professional growth within community relations, operations, or business development. Performance Expectations Performance will be evaluated based on both clinical and community engagement responsibilities, including: Quality, reliability, and compliance of direct clinical services. Completion of assigned outreach activities and follow-up responsibilities.

Development and maintenance of community and referral-source relationships. Accuracy and timeliness of CRM documentation. Professional communication and responsiveness. Identification of meaningful partnership and referral opportunities. Collaboration with Admissions, Clinical Leadership, and Operations. Demonstration of kin's CARES™ values.

Performance expectations and the allocation of time between clinical and community engagement duties may be adjusted based on organizational needs and demonstrated effectiveness. Scope of Authority The Specialist may provide approved organizational information, initiate community relationships, coordinate meetings, and facilitate introductions.

The Specialist is not authorized to independently negotiate or execute contracts, guarantee service availability, determine clinical eligibility, make treatment recommendations outside their professional scope, or commit kin to financial or operational arrangements without appropriate authorization. All clinical services remain subject to qualified clinical supervision.

All referral and partnership activities must comply with applicable privacy, professional ethics, payer, and organizational requirements. Working Conditions This position includes a combination of direct client services, administrative work, community outreach, local travel, and occasional attendance at events outside standard business hours.

The employee must be able to fulfill the essential functions of both clinical and community engagement responsibilities, with or without reasonable accommodation. Salary $35,000 - $50,000 per year