General Manager - Botlink

General Manager - Botlink

Location: Fargo, ND Employment Type: Full-Time | Exempt

Lead the Future of Autonomous Connectivity

Botlink, a division of Packet Digital, is seeking a strategic, entrepreneurial, and results-driven General Manager to lead the next phase of growth for our innovative technology business. This is a unique opportunity for a proven leader who thrives at the intersection of business strategy, product development, customer engagement, and operational excellence.

As General Manager, you'll own the vision, growth strategy, financial performance, and day-to-day operations of Botlink. You'll work closely with customers, partners, software development teams, and executive leadership to expand market presence, accelerate revenue growth, and deliver innovative solutions in the autonomy, aviation, robotics, and defense technology sectors.

What You'll Do

Drive Business Growth

• Develop and execute Botlink's growth strategy and annual business objectives.
• Identify and close new business opportunities with existing and prospective customers.
• Expand Botlink's presence in emerging markets and industries.
• Represent the company at customer meetings, industry conferences, and trade shows.
• Deliver regular operational and financial performance updates to executive leadership.

Lead Operations

• Oversee day-to-day business operations across all functional areas.
• Establish and improve processes, policies, and operational best practices.
• Manage budgets, forecasting, and expense controls to maximize profitability.
• Drive continuous improvement initiatives and organizational effectiveness.
• Ensure compliance with company, safety, and regulatory requirements.

Own Product Strategy

• Lead product strategy and roadmap development.
• Partner with engineering and software teams to prioritize product development efforts.
• Ensure customer needs and market opportunities are reflected in product direction.
• Drive accountability for product quality, delivery, and customer value.
• Champion the integration of AI technologies throughout products and business functions.

Build Customer & Partner Relationships

• Serve as the executive point of contact for key customers and strategic partners.
• Foster long-term partnerships that support retention, growth, and market expansion.
• Ensure exceptional customer experiences and timely issue resolution.
• Identify and secure strategic partnerships that strengthen Botlink's competitive position.

Lead & Develop Teams

• Recruit, develop, and retain high-performing talent.
• Establish clear goals, expectations, and accountability measures.
• Build a culture of collaboration, innovation, and performance.
• Inspire teams to achieve ambitious business objectives.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business, Engineering, Technology, Management, or a related field.
• 7+ years of leadership experience in software, technology, aerospace, robotics, autonomy, defense technology, or a related industry.
• Proven success leading cross-functional teams, including software and product development organizations.
• Strong experience in operational management, budgeting, and financial oversight.
• Exceptional business development, customer relationship, and negotiation skills.
• Outstanding communication and presentation abilities.
• Experience working with autonomous systems, aviation, robotics, unmanned systems, or defense-related technologies.
• Demonstrated success driving revenue growth and scaling businesses.

Preferred Qualifications

• Experience serving government, defense, or commercial technology customers.
• Background in SaaS, software platforms, connectivity solutions, or mission-critical technologies.

Why Join Botlink?

At Botlink, you'll have the opportunity to shape the future of cutting-edge connectivity and autonomous technology solutions while leading a growing business with significant market potential. You'll play a key role in defining company strategy, influencing product direction, and building lasting customer relationships, all within an innovative and collaborative culture

Success in This Role Looks Like

• Consistent revenue and profitability growth
• Strong customer retention and satisfaction
• Successful execution of product roadmaps
• High employee engagement and team development
• Growth in strategic partnerships and market opportunities
• Operational excellence and financial discipline.

Ready to lead a high-growth technology business and help shape the future of autonomous connectivity? We'd love to hear from you. Apply today.