IT Help Desk Technician (#db15)

IT Help Desk Technician (#db15) Part-time Dublin, GA Exclusive confidential search — details shared with qualified applicants.

Benefits

You'll Love Next. Deavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment Become a Key Player as an IT Help Desk Technician You will provide hands-on desktop and end-user support to keep the organization productive and secure.

You will support onsite and remote users, collaborate with the helpdesk team in Irvine and the infrastructure team, and serve manufacturing and office stakeholders. This is a part-time, onsite/remote hybrid role with flexible scheduling (max 32 hours/week). Here's How You'll Make an Impact on the Team Provide onsite and remote support for hardware, software, peripherals, mobile devices, and connectivity issues Log, prioritize, and resolve tickets while meeting SLA targets and documenting work accurately Execute onboarding and offboarding tasks: account setup, device provisioning, and access changes Image, deploy, and maintain workstations through Intune for 300+ endpoints Support conference room technology, printers, and manufacturing floor end-user devices Maintain accurate asset records for assigned, returned, and retired equipment Contribute to knowledge base articles and user guides Educate users on cybersecurity practices and report suspected security incidents Here's What You'll Need to Be Successful in This Role 2+ years of Level 2 or Level 3 helpdesk or technical support experience Experience supporting Windows and Microsoft 365 applications Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN) and wireless troubleshooting Strong customer service skills and ability to explain technical concepts to non-technical users Awareness of phishing, social engineering, and password security practices Ability to lift up to 50 lbs and work onsite Here's What Else Might Help You Out CompTIA A+, Network+, or Microsoft 365 certifications ITIL Foundation certification Experience in a manufacturing environment Pay Range $28.

00 - $35.00/hour Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered. Apply with Pioneers here