Guest Service Coordinator

About the Position

The Guest Service Coordinator directly assists in the execution of operations in the Front Office. This position is based out of the Lodge Front Office and works directly with the Front Desk Agents, Bell Staff, and Housekeeping teams to ensure a successful guest journey. This position strives to continually improve guest satisfaction through thorough understanding of guest’s needs and diligent preplanning. The Guest Service Coordinator is tasked with answering the phone first and routing guests calls to their respective departments or assisting guests on the spot. Maintaining all programs required by Colonial Williamsburg Company, The Forbes Standards, the Marriott Autograph Collections Standards, and Crescent Hotels & Resorts is essential to this position.