GM - Quality (Finishes)

JOB PURPOSE The role provides technical leadership in ensuring the highest standards of architectural finishes across airport infrastructure, focusing on quality, durability, and alignment with design intent. It is responsible for defining and enforcing quality benchmarks for all interior and exterior finishes, ensuring that terminal environments are safe, aesthetically consistent, compliant, and reflective of world-class aviation standards.

The role establishes and implements robust QA/QC frameworks covering materials, detailing, mock-ups, and on-site execution of finishes such as flooring, cladding, ceilings, façades, and joinery. Through regular inspections, audits, and technical reviews, it ensures adherence to design specifications, codes, and lifecycle performance requirements incl.

BOQ checks, while identifying gaps and driving corrective actions to maintain consistency across projects and contractors. The role collaborates closely with consultants, contractors, and operations teams to resolve design and execution challenges and ensure seamless integration of finishes with building systems. It also drives the development of finish standards, guidelines, and best practices, enabling standardization, maintainability, and alignment with the airport’s brand, passenger experience goals, and long-term operational efficiency.

ORGANISATION CHART Sector Head Design & Finishes >> GM

• Quality (Finishes) KEY ACCOUNTABILITIES Responsibilities Key Performance Indicators (KPIs) Establish and enforce quality standards for architectural finishes across all airport projects, ensuring adherence to approved design intent, specifications, and global aviation benchmarks. % Compliance to approved finish specifications Site visits, review and approve material selections, mock-ups, and prototypes for finishes including flooring, cladding, ceilings, façades, and joinery. Number of mock-ups reviewed and approved Conduct periodic site inspections and quality audits to monitor execution of finishes and ensure workmanship meets defined standards Number of site inspections/audits conducted Identify design and execution gaps in finishes and drive corrective and preventive actions in coordination with consultants and contractors. Number of issues identified and resolved and Closure time for quality deviations Ensure consistency and standardization of finishes across multiple projects, packages, and phases Variance in finish quality across projects and Number of standardization initiatives implemented Validate integration of finishes with building systems (MEP, signage, FIDS, security, etc.) ensuring functional and aesthetic alignment. Number of coordination issues reported vs resolved and Reduction in rework instances Develop and update finish quality manuals, design guidelines, and best practices for airport projects. Number of standards/guidelines developed or updated and Adoption rate across projects Monitor lifecycle performance, durability, and maintainability of finishes post-handover in high-traffic areas. Defect rate during DLP (Defect Liability Period) and Maintenance complaints related to finishes Evaluate new materials, technologies, and construction techniques for improved quality, sustainability, and lifecycle value. Number of innovations implemented and Cost vs lifecycle performance improvements Coordinate with stakeholders to ensure finishes align with passenger experience goals, brand standards, and commercial requirements. Stakeholder satisfaction scores and Passenger experience feedback related to terminal finishes KEY ACCOUNTABILITIES
• Additional Details EXTERNAL INTERACTIONS Government Statutory Bodies (AAI, PCB, ULBs, etc.) Consultants / Surveyors Tenants / developers/ contractors / Designers Master planning and Design consultants INTERNAL INTERACTIONS Corporate Relations GMR entities, Aviation SEZ team, GHIAL Cargo team Operations and Commercial Department ALD-CPD, Business Development team CPD’s -Strategic Design Team FINANCIAL DIMENSIONS CAPEX OTHER DIMENSIONS All new and existing airports EDUCATION QUALIFICATIONS Bachelor's/Master degree in Architecture / Design, Project Management, Construction management B.Tech
• Civil B.E
• Civil RELEVANT EXPERIENCE 15+ years’ experience in architecture with a strong focus on finishes, quality control, and on-site execution (including project management roles). Demonstrated track record in ensuring high-quality finishes execution across large-scale infrastructure projects, with expertise in material selection, detailing, mock-ups, and workmanship standards. Proficiency in CAD, BIM, and visualization tools, along with strong review and documentation skills using Microsoft Office (advanced Excel preferred); familiarity with digital QA/QC tools, BOQ / scheduling and emerging technologies/AI in quality monitoring is an added advantage. Ability to independently review drawings, specifications, and site conditions, and guide/supervise teams in achieving required quality benchmarks across finishes and interior works. Strong knowledge of ICAO, DGCA CAR, BCAS, and IATA standards, as well as local and national building codes and environmental regulations COMPETENCIES Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence Personal Effectiveness Social Awareness Entrepreneurship Commissioning and Handover (ORAT) (Proficient) Finishing Works (Proficient) Airfield Pavement Design (Proficient) Design Management (Proficient) Quality Control (Proficient) Materials and Finishes Selection Knowledge (Proficient) Exterior Envelope and Façade Works (Proficient) Regulatory Compliance and Management (Proficient)