Operations Service Manager (PUJ)

How you'll help us Keep Climbing (overview & key responsibilities) The Operations Service Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations. He/She reports to the Station Manager. This position:+ Provides strongleadership to vendor and partner employees, front line and operationsteams.

• Oversees andcoordinates operational performance, including safety, on-time departure(D-Zero) and ATT (Aircraft Turn Time metrics), security and customerservice delivery. + Has to be strongin all operational-related activities and in their organization andcoordination (including Catering, Fueling, Maintenance, Ramp &Passenger Service activities as well as Security, Safety and high customerquality service delivery) as well as in non-routine situations.

• Serve as aneffective operational liaison between Delta and all contracted Business. Partners within a station. + Ensures deliveryof distinctive and thoughtful customer service. + Must be a keycommunicator, can set strong performance standards and lead businesspartner and vendor work teams through change, innovation and acceptance ofnew policies and procedures; he/she must be strategic in thought processesand show strong decision-making attitude.

• Must beefficient in building relationships with business partners, vendors,government agencies and local authorities to drive consistent positivebusiness results and has to be able to attend management level meetings inthis respect. + Promotes teambuilding with business partners and vendors for work force and leadership.

• Must showstrong analytical, organizational, and administrative skills and be ableto multi-task and focus on different priorities in different operationalareas at the same time.Additionalduties include: + Completes andforwards statistics, reports, inventories, passenger complaints andinsurance claims responses to Station Manager and appropriatedepartments.

• Keepscommunication and coordination channels with Delta management, peerswithin and outside the station in order to keep awareness of Delta andlocal airport procedures (with particular attention to safety/securitymatters). + Initialemergency response activation. + Supportsemployee evaluations and employee development.

• Performs allmanagerial tasks and functions. + Develops bothstrategic and tactical plans that create a safety-conscious environmentresulting in employee safety and well-being. + Additional tasksmay be required based on operational and business needs. What you need to succeed (minimum qualifications) + Must have validauthorization to live and work in the Dominican Republic at the time ofapplication.

Delta does not provide visa sponsorship for this role. + Fluent in. English and Spanish (written and oral). + Flexibility andpersonal stamina are required to sustain long working hours in aconstantly changing environment. + Multi-taskorientated. + Ability toidentify, evaluate, and refine functional results to improve customerexperience.

• Ability to makequick, prudent decisions. + Be able totravel as necessary. + Be willing towork long hours as needed. + Set highstandards of performance for self and others and must be able to guideothers in adhering to these standards. + Embrace diversepeople, thinking, and styles. + Consistentlyprioritizes safety and security of self, others, and personal data.

• Exhibit strongorganizational skills. + Have workingknowledge of all Delta computer systems, including Microsoft Office, OSS,RES, and SNAPP systems. + Possesses a highschool diploma, GED, or equivalent. What will give you a competitive edge (preferred qualifications) + 3 plus years ofprevious leadership experience, including direct reports.

• Sufficientknowledge of cargo activities and requirements so as to be able to serveas a liaison with Business Partner Cargo department and be able toguarantee safety/security and quality cargo compliance in station. + Efficiency incoordinating FAA/TSA and Corporate Quality Audits by guaranteeing theoperation is compliant in all aspects and the Business Partners arefollowing DL requirements.

• Efficient inadministrative skills like invoice handling/processing and approval, minorcontracts handling, material ordering and follow-up as well as timelyprompt information sharing with all Business Partners. He/she has tosupport the Station manager in other administrative duties like budgeting,cost control and personnel-related paperwork.

• Ability to speakin public and deliver local trainings / motivational briefing sessions to. Business Partners work force teams and leaders. + Provide tacticalsupport including working with airlines partners to identify andconsolidate any local processes seams or identify and solve any localoperational issues. + He/she must haveability to handle logistics in case of IROPs for customers/crew or DLemployees assisting with IROPs or visiting the station (hotelaccommodation, ground transportation/scheduling) Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc.

is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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