Portfolio Retention Loan Officer, HELOC Specialist

Location: Charlotte, NC — In-office, Consumer Direct Call Center Position Overview This is an excellent opportunity for a results-driven mortgage professional to thrive in a collaborative call-center environment with a consistent pipeline of high-quality leads. Rosegate is a growing mortgage originator and master servicer recognized as one of Charlotte’s Best Places to Work.

Key Responsibilities

Personal Production Originate HELOCs, home equity loans, cash-out refinances, and related products for existing servicing portfolio customers. Handle inbound inquiries and conduct proactive outbound calls using data triggers and our customer servicing portal. Consistently meet or exceed individual production targets for applications, locks, and closings.

Build strong customer relationships through consultative selling and exceptional service. Maintain accurate pipeline management and follow all compliance and documentation standards. Collaboration & Process Support Partner with underwriting, processing, servicing, and compliance teams to ensure smooth loan progression and timely closings.

Provide feedback on sales processes, scripts, and tools to help improve HELOC penetration within the portfolio. Identify cross-selling and retention opportunities that support long-term customer relationships. Who Thrives in This Role Proven mortgage originator with strong production skills, especially in HELOCs, refinances, or consumer-direct environments.

Competitive, driven, and results-oriented with a track record of hitting targets. Skilled at building rapport quickly and converting warm leads into closed loans. Customer-focused professional who values consultative selling and creating lifelong relationships. Comfortable working in a fast-paced, metrics-driven call-center setting.

What You’ll Gain A reliable pipeline of high-quality, warm servicing portfolio leads (current Rosegate customers). Competitive base salary plus lucrative commissions on personal production. Best-in-class technology, pricing, and support resources. Comprehensive benefits: medical, dental, vision, life insurance, short- & long-term disability, and 401(k) with company match.

Career growth potential in a fast-scaling organization backed by Rice Park Capital.

Requirements

Active NMLS license. 2+ years of mortgage origination experience with a strong track record in HELOCs, refinances, or consumer-direct mortgage sales (HELOC experience preferred). Solid knowledge of mortgage products, compliance, and servicing portfolio dynamics. Strong communication, consultative sales, and organizational skills.

Proficiency with LOS, CRM systems, and Microsoft Office. Ability to work in-office in Charlotte, NC. If you are a top-producing Loan Officer looking to focus on high-quality HELOC production with a consistent lead flow, Rosegate is the place to grow your career and income. Rosegate is an equal-opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Rosegate | NMLS: 2082961 | www.nmlsconsumeraccess.org | Equal Housing Opportunity | Licensed to lend or broker loans in AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MT, NE, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI | 13515 Ballantyne Corporate Place Suite 200, Charlotte, NC 28277 | 888-657-6206