Guest Service Agent

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort.

As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Front Desk Agent Kalahari Resorts & Conventions is seeking a Front Desk Agent . In this role, you will be responsible for assisting resort guests during their check-in, stay, & check out while providing a beyond expectation resort experience to all guests. As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.

You’ll be r esponsible for providing attentive, courteous, and efficient service to all guests . $14/hr Key Responsibilities Oversee daily operations o f guests during their check-in, stay, & check out Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards Ensure logging and delivery of packages, mail and messages to guests and meeting rooms Answer guest inquiries about resort services, facilities and hours of operation in a timely manner.

What We’re Looking For 1-2 years’ front desk/guest service experience Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary A leadership style rooted in collaboration, respect, and service to others. Must be effective at listening to, understanding, and clarifying issues A Sampling of Our Benefits Our team enjoys a comprehensive benefits package, including: Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime.

That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | Kalahari Resorts & Conventions is an Equal Opportunity Employer.