Team Leader Payroll & Compliance

Role: Team Leader Payroll Compliance Grade: SNSW Grade 07/08 Employment Type: Talent Pool for future temporary/ongoing, part-time/full-time roles Location: Newcastle, Parramatta, Sydney, Gosford or approved DCS Location (Within NSW) About Service NSW Service NSW delivers services and support to people and businesses across NSW.

We work with agencies across government to improve customer outcomes and make it easier to access government services.

About the team

The SD Payroll Compliance team sits within Service Delivery Division and plays a critical role in ensuring Service NSW's frontline payroll systems operate effectively and accurately. We partner closely with operational teams, business stakeholders and technology experts to deliver workforce solutions that support thousands of employees across the organisation.

Our team is responsible for maintaining and enhancing the UKG platform, ensuring award interpretation and legislative requirements are correctly configured, and driving continuous improvement in payroll processes. We are a highly collaborative team that values innovation, problem-solving and customer-focused outcomes, while supporting the delivery of exceptional services to the people of NSW Your day-to-day A dminister and maintain UKG system, ensuring accurate configuration and compliance with awards, legislation and business requirements.

Analyse system performance, payroll data and business processes to identify opportunities for optimisation and continuous improvement. Investigate and resolve complex payroll-related issues. Collaborate with stakeholders to gather requirements, support system enhancements and implement process improvements. Coordinate testing, validation and deployment of system updates, upgrades and new functionality.

Provide expert advice, training and support to users, helping build workforce payroll capability across the organisation. To be successful in this role you will demonstrate: Experience administering workforce payroll systems within a complex operational environment. Strong analytical and problem-solving skills, with the ability to interpret data and develop practical solutions.

Knowledge of workforce management practices, including award interpretation, payroll processes and operational rostering principles. Proven ability to build productive relationships and influence stakeholders across multiple business areas. Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

A proactive approach to continuous improvement, delivering efficient, customer-focused outcomes while maintaining a high level of accuracy and attention to detail. To Apply Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.