Director of Shared Services - Call Center

The Director of Shared Services for Call Centers will oversee and optimize centralized support functions across our. Customer Care and Intake operations. This role is responsible for advancing operational excellence, standardization, technology enablement, quality performance, and scalable processes that improveefficiency and the customer experience.

The ideal candidate will lead teams and cross-functional initiatives across quality assurance, technology enablement, support, reporting/analytics, automation, AI-enabled improvements, and deployment readiness. Salary Range: $137,520-171,900 Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.

Benefits

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits

-PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent