Retail Sales Associate

Department: Retail Division: LLC, Wholly owned by The Shawnee Tribe Job Title: Retail Sales Associate General Definition: Responsible for delivering sales and excellent customer service in the gift shop. Supervision Received: Retail Supervisor Supervision Exercised: N/A Essential Job Functions:  Perform tasks on the sales floor by being passionate about the gift shop’s products to deliver a positive shopping experience in a service focused, well-maintained and friendly environment.

 Puts the customer first at all times.  Provide memorable, highly personalized customer service through needs analyses and product recommendations.  Offer customers promotional products and services.  Resolve customer service issues and escalate as required.  Create and maintain good working relationships with fellow associates.

 Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards.  Efficiently and accurately conduct customer transactions on our POS.  Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc.  Efficiently and accurately complete any required process controls (paperwork, etc.)

 Follow company policies and procedures and maintain a safe working environment.  Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.  Successfully show consistent performance on quarterly selling observations.

 Perform all other duties as assigned.