People Function Operations Manager

Lockton is seeking a detail-oriented Operations Manager to support our People Function team and Associate lifecycle processes. This role ensures smooth HR operations, maintains data accuracy, and supports data-driven decision-making, in addition to elevating our candidate & associate experience. This role serves as a key partner to the HR team by delivering reliable workforce data, improving HR processes, and acting as a primary point of contact for employee inquiries.

Manage employee lifecycle processes including onboarding, job changes, promotions, and terminations Prepare and maintain employment documentation such as offer letters, employment contracts, and personnel change notices Support new-hire onboarding logistics and orientation programs Serve as the first line of support for Associate inquiries Manage HR communications, calendar and shared inbox Maintain accurate and up-to-date employee records in HRIS platforms (Workday, ADP, UKG, or similar) Ensure confidentiality and proper handling of sensitive employee information Partner with People Function team members to support data requests, reporting needs, and workforce analytics Generate and analyze Associate reporting including headcount, turnover, and compliance metrics Identify trends and insights from workforce data and provide recommendations to improve HR processes and employee experience Assist in developing and improving HR reporting tools, templates, and data visualization methods Coordinate People Function programming, training sessions, and Associate engagement initiatives Five (5) to eight (8) years of administration or operations experience, preferably within professional services or consulting Experience working with HRIS systems (Workday, ADP, UKG, or similar) Strong organizational skills with exceptional attention to detail Strong written and verbal communication skills Proficiency in Microsoft Excel and Microsoft Office Suite with the ability to interpret data, identify trends, and clearly communicate insights Experience with HR reporting, data analysis, or workforce analytics preferred Familiarity with data visualization tools (e.

g., Power BI, Tableau) Experience working autonomously & independently – taking initiative & ownership Bachelor’s degree in Human Resources, Business Administration, or related field preferred Legally authorized to work in the U.S. without sponsorship This role offers an excellent entry point into the People & Culture side of business – learning from the ground up how the function helps drive strong business results.

It serves as a pathway to becoming a People Business Partner and or, to specialize in a COE – in addition to, a segway into the commercial side of our business. We have a great team, who will mentor & train the person who comes into this role.