IT Administrator

About the Role

We are looking for a proactive and customer-focused IT Administrator to provide first-level IT support to employees. The ideal candidate should possess strong troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.

Roles and Responsibilities Key Responsibilities End User Support Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals. Diagnose and resolve hardware, software, network, and application-related issues. Install, configure, and maintain Windows operating systems and standard business applications.

Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive. User Administration Create, modify, and deactivate user accounts. Manage password resets and access permissions. Configure email accounts, distribution groups, and shared mailboxes. Asset Management Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.

Track asset allocation, returns, warranty details, and lifecycle. Coordinate procurement and replacement of IT equipment. Ticket Management Log, prioritize, and resolve support tickets within defined SLAs. Escalate unresolved issues to Level 2 or specialized support teams. Maintain proper documentation of incidents, resolutions, and root causes.

Infrastructure Support Assist in configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity. Support printers, scanners, meeting room equipment, and video conferencing systems. Assist with software deployment and patch management. Employee Onboarding & Offboarding Prepare laptops and users accounts for new employees.

Configure required software, licenses, and access rights. Recover company assets and revoke system access during employee exit. Documentation & Compliance Maintain knowledge base articles and standard operating procedures (SOPs). Ensure compliance with IT security policies. Support periodic audits related to IT assets and access management.

Qualification Bachelor’s degree in computer science, Information Technology, Computer Applications, or a related field. 6+ years of prior Experience in IT Administration. Equal Employment Opportunity Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Requirements