Telesales Officer

JOB RESPONSIBILITIES

Conduct outbound calls to customers from a provided contact list. Present products to prospective customers, effectively communicating their features and benefits. Cultivate an in-depth understanding of the products offered to address customer inquiries and objections. Effectively handle objections and work towards converting leads into satisfied customers.

Develop and implement strategies to retain customers and reduce customer losing. Identify opportunities to upsell or cross-sell products and services to existing customers. Handle conflicts and complaints with professionalism and tact. Create a connection with the customer by showing genuine interest in their issue and offering a sympathetic response.

Be flexible and ready to adjust your approach based on the customer’s personality and the complexity of their issue. Capable of performing efficiently and effectively in high-pressure situations. Build and maintain strong relationships with customers through effective communication and active listening. Assess customer requirements and their potential to make a purchase.

Achieve or surpass monthly, quarterly, and annual sales targets and quotas. Maintain precise and current records of customer interactions, including calls, Telegram, WhatsApp, and sales outcomes. Stay informed about industry trends, competitors, and customer preferences to tailor sales strategies accordingly. Adhere to company policies and industry regulations when conducting sales calls.

Fulfil any other related duties as assigned. JOB REQUIREMENTS: Minimum SPM qualification and fresh graduates are encouraged to apply. Strong verbal communication and active listening skills in English and Bahasa are required, while proficiency in Chinese is an additional advantage. Good in negotiation and persuasion abilities.

Effective time management abilities. Ability to work independently. Resilience in handling rejection.