Field Service Engineer - Digital Technologist

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions.

Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. EFI is looking for a Field Service Engineer to join our Textile Inkjet Business Unit in the United States.

This is a remote position that requires up to 100% travel. This position is responsible for working at customer sites to provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.

What you will do

Provide end-to-end technical support to customers throughout the assigned territory. This role requires extensive travel within the local market and includes the following responsibilities: Provide on-site technical support and troubleshooting. Deliver technical support via phone and remote assistance. Support trade shows, including printer setup, calibration, demonstrations, and teardown.

Conduct end-user training on equipment operation and maintenance. Collect and communicate customer feedback to EFI's US-based R&D team . This role may be a good fit if you have: Technical degree or equivalent experience in digital printing, electronics, or related technologies. Minimum of three years of experience in a field service engineering role supporting digital printing equipment or electronic devices.

Knowledge of inkjet printing technology in water base ink. Knowledge in RIP and how to generate new profiles and assisting customer requests. Knowledge of color theory and materials/ chemicals. Knowledge of textile process for textile digital machine and sublimation digital machine. Proficiency with personal computers and Microsoft Windows and Linux operating systems.

Self-motivated individual capable of independently managing a large service territory, including the effective management of EFI assets such as parts, tools, and company information. Strong communication skills and a customer-focused approach. Ability and willingness to travel extensively, including international travel on short notice.

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer” #LI-EH1