Automotive Service Advisor

Automotive Service Advisor

Customer Experience | High-Earning Potential | Career Growth Opportunity

Krause Auto Group

Be the Connection Between Customers and Exceptional Service

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. If you thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization, this is an excellent opportunity to grow your career.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number-we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities-we promote from within

Employee discounts on vehicles, parts & service

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented environment

What You’ll Do

As a Service Advisor, you’ll play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.

Customer Experience Responsibilities

Greet customers promptly and professionally in the service drive

Build strong customer relationships and create a positive service experience

Serve as the main point of contact throughout the repair process

Provide concierge-level support for customer questions and concerns

Communicate vehicle repair recommendations, timelines, and updates clearly and professionally

Maintain Customer Satisfaction and Customer Success Index scores at or above company standards

Service Department Operations

Oversee service orders and help manage workflow within the service drive

Distribute repair orders efficiently between technicians

Assist customers with vehicle maintenance recommendations, warranties, and repair information

Help ensure technician productivity and daily labor sales goals are achieved

Assist with diagnosing vehicle concerns and coordinating parts or tools when needed

Support warranty administration and service department processes

Leadership & Team Collaboration

Reinforce dealership policies and maintain compliance with company standards

Foster strong relationships with technicians, management, and manufacturer representatives

Support a positive, team-oriented culture within the service department

Participate in training and ongoing process improvement initiatives

What You Bring

Strong communication and customer service skills

Organized, professional, and detail-oriented mindset

Ability to multitask and perform well in a fast-paced environment

Leadership ability and experience working with teams

Positive attitude and self-motivated work ethic

Proven ability to deliver strong customer satisfaction results

Professional appearance and polished communication style

Ability to work independently while collaborating with others effectively

Requirements:

Valid driver’s license with a clean driving record

Previous automotive service advisor or dealership experience preferred

Why Krause Auto Group?

Over 30 years of automotive success

Family-owned and operated organization

Promote-from-within culture with real advancement opportunities

Leadership team committed to employee growth and development

Opportunity to work with some of the most respected automotive brands in the industry

Perfect For Candidates With Backgrounds In:

Automotive service advising

Automotive repair or technician experience

Customer service and sales

Service drive management

Hospitality and client relationship roles

High-volume dealership environments

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.

Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.