HRIS Senior Analyst

The Senior HRIS Analyst is responsible for managing and resolving complex incidents and requests related to HRIS applications and systems. This role involves monitoring system performance, performing advanced troubleshooting and root cause analysis, and ensuring timely resolution of issues to minimize impact on HR operations.

The Senior HRIS Analyst works closely with People Services, PBP, IT, Security, and other teams to implement and operate HRIS solutions effectively, while supporting system enhancements, data integrity, controls, and continuous improvement initiatives. The role also serves as a technical escalation point, providing guidance while ensuring system reliability and operational continuity.

Monitor, track, and resolve complex Tier 2 incidents and requests related to HRIS applications and systems, ensuring they are appropriately prioritized and addressed in a timely manner while maintaining system functionality, data integrity, and operational continuity. Diagnose and troubleshoot complex technical and data issues, performing root cause analysis and providing solutions or partnering with HRIS vendors, IT, Security, and other technical teams when further escalation is required.

Perform and oversee complex HRIS transactions, including employee data corrections, backdated transactions, mass data uploads, access-related activities, and other high-impact or sensitive transactions, ensuring accuracy and compliance with established controls. Serve as a senior point of contact for incident resolution and HRIS operational support, collaborating with People Services, PBP, Payroll, Talent Acquisition, IT, Security, and other stakeholders to assess requirements, communicate updates, and translate business needs into effective HRIS solutions.

Analyze recurring incidents, system performance, and operational trends to identify improvement opportunities, and support the configuration, testing, and implementation of HRIS enhancements, business rules, workflows, releases, and process improvements. Maintain detailed records of incidents, resolutions, system changes, controls, and audit requirements, including SOX-related activities, while creating and maintaining HRIS procedures, technical documentation, Knowledge Base content, guides, and training materials.

Provide technical guidance and knowledge transfer to HRIS Analysts and other team members while identifying opportunities for automation, standardization, and process optimization to improve service delivery, data quality, and overall HRIS operational effectiveness. Technical Proficiency: Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field, (or equivalent professional experience).

3+ years of hands-on experience in HRIS administration, configuration, or management, with a track record of successfully implementing and maintaining HRIS solutions. Advanced expertise with SAP Success. Factors, particularly Employee Central. Experience with Time Management, Compensation, Performance & Goals, or other Success.

Factors modules is highly desirable. Familiarity with iCIMS Talent Acquisition Platform is a plus. Strong experience with HRIS data management, including mass uploads, data corrections, data validation, and troubleshooting of complex employee data scenarios. Experience with HRIS configuration, business rules, workflows, system testing, and enhancement implementation.

Advanced Microsoft Excel skills, including data reconciliation, lookup functions, data manipulation, and analysis. Experience with automation or scripting tools such as Python, JavaScript, Power. Shell, or similar technologies is desirable. Understanding of Active Directory (AD) or similar technologies would be an asset.

Communication and Analytical Skills: Excellent communication skills, both written and verbal. Excellent analytical skills to assess data discrepancies, troubleshoot issues, and provide data-driven insights to support decision-making. Familiarity with data privacy and security regulations, with an understanding of SOX compliance being a plus.

Personal Attributes: High level of integrity and ability to handling confidential and sensitive employee information. Strong ownership and accountability for issues through resolution. Continuous improvement mindset with a focus on automation, standardization, and operational excellence. Exhibits a positive attitude with strong customer-service orientation and ability to remain effective under high-pressure situations.

Collaborative approach with the ability to provide technical guidance. Monitor, track, and resolve complex Tier 2 incidents and requests related to HRIS applications and systems, ensuring they are appropriately prioritized and addressed in a timely manner while maintaining system functionality, data integrity, and operational continuity.

Diagnose and troubleshoot complex technical and data issues, performing root cause analysis and providing solutions or partnering with HRIS vendors, IT, Security, and other technical teams when further escalation is required. Perform and oversee complex HRIS transactions, including employee data corrections, backdated transactions, mass data uploads, access-related activities, and other high-impact or sensitive transactions, ensuring accuracy and compliance with established controls.

Serve as a senior point of contact for incident resolution and HRIS operational support, collaborating with People Services, PBP, Payroll, Talent Acquisition, IT, Security, and other stakeholders to assess requirements, communicate updates, and translate business needs into effective HRIS solutions. Analyze recurring incidents, system performance, and operational trends to identify improvement opportunities, and support the configuration, testing, and implementation of HRIS enhancements, business rules, workflows, releases, and process improvements.

Maintain detailed records of incidents, resolutions, system changes, controls, and audit requirements, including SOX-related activities, while creating and maintaining HRIS procedures, technical documentation, Knowledge Base content, guides, and training materials. Provide technical guidance and knowledge transfer to HRIS Analysts and other team members while identifying opportunities for automation, standardization, and process optimization to improve service delivery, data quality, and overall HRIS operational effectiveness.

Technical Proficiency: Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field, (or equivalent professional experience). 3+ years of hands-on experience in HRIS administration, configuration, or management, with a track record of successfully implementing and maintaining HRIS solutions.

Advanced expertise with SAP Success. Factors, particularly Employee Central. Experience with Time Management, Compensation, Performance & Goals, or other Success. Factors modules is highly desirable. Familiarity with iCIMS Talent Acquisition Platform is a plus. Strong experience with HRIS data management, including mass uploads, data corrections, data validation, and troubleshooting of complex employee data scenarios.

Experience with HRIS configuration, business rules, workflows, system testing, and enhancement implementation. Advanced Microsoft Excel skills, including data reconciliation, lookup functions, data manipulation, and analysis. Experience with automation or scripting tools such as Python, JavaScript, Power. Shell, or similar technologies is desirable.

Understanding of Active Directory (AD) or similar technologies would be an asset. Communication and Analytical Skills: Excellent communication skills, both written and verbal. Excellent analytical skills to assess data discrepancies, troubleshoot issues, and provide data-driven insights to support decision-making. Familiarity with data privacy and security regulations, with an understanding of SOX compliance being a plus.

Personal Attributes: High level of integrity and ability to handling confidential and sensitive employee information. Strong ownership and accountability for issues through resolution. Continuous improvement mindset with a focus on automation, standardization, and operational excellence. Exhibits a positive attitude with strong customer-service orientation and ability to remain effective under high-pressure situations.

Collaborative approach with the ability to provide technical guidance.