Cleaning Area Manager

Area Manager – Cleaning Services We are currently seeking an experienced Area Manager to oversee a portfolio of cleaning contracts across multiple sites. This is a hands-on role focused on delivering high service standards, managing teams, and maintaining strong client relationships. Job Details Full-time, permanent position 35 hours per week (Monday to Friday) Standard hours: 9:00am – 5:00pm Flexibility is required to support operational needs, including occasional early morning, evening site visits, and alternate on-call weekends Key Responsibilities Manage multiple cleaning sites, ensuring services are delivered to a high standard Ensure contract retention through high service standards and client satisfaction Ensure all site activity, client communication, and service updates are accurately recorded and maintained in Salesforce in line with company procedures Act as the main point of contact for clients and maintain strong working relationships Conduct site visits and audits to ensure KPIs and service levels are met Lead, support, and develop cleaning staff, including recruitment and training Plan and manage annual leave and site cover to ensure service continuity Conduct probation reviews, performance meetings, and support HR with disciplinary processes Handle client queries, complaints, and implement service improvements Ensure compliance with health & safety procedures and company policies Promote a strong health & safety culture across all sites Maintain accurate records, including reports, timesheets, and system updates Support business growth by identifying and promoting additional services Requirements Fluent English, both written and verbal Excellent communication and interpersonal skills Strong organisational and time management skills, with the ability to prioritise under pressure Ability to work on own initiative and manage multiple tasks Professional, approachable, and confident manner Strong problem-solving skills with a practical approach Ability to manage staff and client relationships effectively Full clean driving licence and ability to travel between sites Strong computer skills (Word, Excel, Outlook) Experience with stock systems is desirable Experience Minimum of 2 years’ experience in a similar role Experience in cleaning, facilities management, or a related industry is highly desirable Benefits Company car, fuel card, and company phone Employee Assistance Programme (EAP) Monthly team social events Supportive team environment and regular engagement with management Opportunities for career development and progression

Role Impact As an Area Manager, you will play a key role in overseeing the delivery of cleaning services across a portfolio of client sites. This is a critical position that ensures service standards, client satisfaction, and operational performance are consistently achieved. You will not only manage day-to-day operations but also drive contract performance, client relationships, and team development across multiple locations.

Your role

will directly impact the company’s reputation by ensuring all sites are maintained to the highest standards of cleanliness, safety, and efficiency. Through strong leadership and proactive management, you will support teams, improve service delivery, and identify opportunities for growth within your portfolio.et or exceed client expectations.

This role directly contributes to creating clean, safe, and welcoming environments for tenants, visitors, and staff.