Supervisor in Training

Job Details: Job Location: GOODWILL WASILLA

• WASILLA, AK, Position Type: Full Time, Salary Range: $17.00 - $20.00Hourly, JOB SUMMARY Learn supervisory duties including how to coach and guide staff; emotional intelligence; and soft skills such as integrity, dependability, teamwork, accountability, innovation, critical thinking, and adaptability. Shadow management and supervisory staff and learn to provide leadership to assigned store personnel engaged in collecting, sorting, or selling specific, related, or general lines of merchandise. Promote and model Goodwill’s Mission, Vision, and Values. Adhere to Goodwill’s rules, policies, and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist management with store operations including, but not limited to, learning how to supervise employees engaged in the day-to-day operations such as collecting donations, sorting and production work, sales work, inventories, reconciling cash with sales receipts, creating, and maintaining operating records, and preparing daily record of transactions.

Responsible for helping maintain the store’s operation and shadowing other management staff to learn skills and assist in directing the activities of store personnel, ensuring sales transactions are rung up and reported accurately and ensure that donated goods are tracked and processed appropriately. Handle customer/donor complaints appropriately in consultation with your leadership mentor or manager on duty until trained to handle independently.

Answer customer questions concerning location, price, and use of merchandise. Learns how to coach and train staff to meet agency expectations. Learn how to supervise the cash register operations including but not limited to, totaling customer’s purchase, accepting payment, making necessary change, and bagging merchandise.

Performs various tasks as necessary. Learn supervision of store employees within the retail store, as assigned. Carry out supervisory in training responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include

assisting management in training employees and planning, assigning, and directing work. Coordinate with production leads to maintain adequate supplies to meet store needs. Learns how to plan and prepare work schedules and assigns employees to perform specific duties. Learns how to provide clear direction and adequate supervision.

Ensure high standards are met for both customer and donor service. Learn opening and closing procedures following defined procedures, as assigned. May be an internal key holder and perform opening and closing duties under the supervision of management staff. Maintain adequate supplies to meet store needs. Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.

Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices. Follow and enforce all policies, procedures, and work rules. Maintain safe working conditions and properly train employees to perform tasks in a safe manner using established safety program. Follow and promote all safety standards.

Practice and train safe lifting techniques. Maintain production areas to ensure ease of operations. Conduct individual and group training sessions with other management staff. Ensure that open communication exists at all levels in the store. Perform other duties as assigned. JOB EXPECTATIONS Promote Goodwill’s Mission, Vision, and Values.

Ensure compliance with all company policies, CARF standards and safety and security regulations. A supervisor in training must have a member of the management team on site. A supervisor in training cannot serve as the manager on duty. Follow customer service guidelines and provide exceptional customer service to customers, donors, and employees at all times.

Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s and Goodwill of Alaska’s dress and grooming guidelines. (See Handbook policy 172) Strive to meet all assigned goals. Report for scheduled work regularly and on time. Notify manager as soon as possible regarding the need and expected duration of any absence.

Perform other duties as assigned. Must be at least 18 years of age. Demonstrated leadership skills and capabilities. Must exhibit a high level of integrity and business ethics. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must be able to function independently and as part of a team in a work setting. Must meet qualitative and quantitative performance standards as established by the company. Must maintain good attendance and meet or exceed attendance expectations. Must be 18 years of age or older. Must have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.

Must provide proof of identification and eligibility to work in the United States. Must be able to pass a criminal background check and pass a pre-employment drug-screening. Must possess strong interpersonal skills through command of the English language to work with customers and employees. Must have basic math skills.

Must be able to perform essential functions of the Store Supervisor in Training Job Description with or without reasonable accommodation.

Qualifications

EDUCATION

No minimum education requirement. CERTIFICATES, LICENSES, REGISTRATIONS CPR certified or ability to become CPR certified. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move 10-25 pounds and occasionally lift and/or move up to 40 pounds.

Specific vision abilities required by this job include close vision and color vision. WORK ENVIRONMENT Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

Field of work includes office, production area, and store showroom and surrounding grounds. WORK HOURS Must be available during store hours, including weekends, evenings, and some holidays. CORE COMPETENCIES Customer Service – Respond promptly to customer needs. Respond to requests for service and assistance and meet commitments.

Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed. Ethics – Upholds organizational values. Promotes Goodwill’s Mission. Professionalism – Approaches others in a tactful manner. Measures self against standard of excellence Safety and Security – Observes safety and security procedures and reports potentially unsafe conditions.

Adaptability – Able to deal with frequent change, delays, or unexpected events. Attendance and Dependability – Is consistently at work and on time ready to work. Takes responsibility for own actions. Quality – Completes work in timely manner; Strives to increase productivity.