HCS Supervisor / Glendale

Position Summary

We’re seeking a detail-oriented and compassionate Home Care Program Supervisor to oversee Consumer intakes and assessments, match and monitor Personal Care Assistants (PCAs), resolve conflicts, and ensure compliance with AHCCCS and Electronic Visit Verification (EVV) requirements. This is a full time position at our Glendale office.

Program Service: Ability360 delivers high-quality, person-centered non-medical home care services including attendant care, personal care, homemaker, and respite to AHCCCS/ALTCS/DDD eligible members in their homes or places of residence.

Key Responsibilities

Conduct Consumer assessments and supervisory on-site visits. Assign PCAs based on skill and Consumer needs. Monitor PCA performance and provide training. Maintain accurate documentation and communication with case managers. Support conflict resolution between Consumers and PCAs Qualifications: 3+ years’ combined education/experience in case management or home care supervision.

Knowledge of EVV systems and AHCCCS health plans. Bachelor’s Degree preferred. Valid Fingerprint Clearance Card, driver’s license, clean driving record, and reliable transportation. Bilingual a plus. Why Join Us? Meaningful work improving quality of life for others. Collaborative, supportive team environment. Local travel (60%) with mileage reimbursement.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM, with occasional evenings/weekends. Salary: A competitive salary commensurate with experience with a complete benefits package including health, dental, vision, 403(b) retirement plan with employer match. Ability360's Affirmative Action Policy: Ability360 abides by the requirements of 41 CFR 60-1.

4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, disability, or national origin.

Moreover, these regulations require that Ability360 take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Further, Ability360 will not discriminate against any employee or applicant on the basis of any protected status under federal and Arizona law, including Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination and Employment Act, State Executive Order No.

75-5, the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act. Reasonable Accommodation: Any employee, whether full or part-time, who requests a workplace modification or an alteration in policies, practices or procedures for purposes of providing an accommodation based on disability and performing the essential functions of the job is accommodated pursuant to Title I of the Americans with Disabilities Act.

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