IDR Operations Supervisor

Role and Responsibilities: Provides guidance to IDR Team leads daily Attend client teleconferences with manager to assist with providing processing feedback Attend CMS meetings with management/team leads and relay relevant updates and policy changes to the team. Ensure team efficiency and adherence to established process standards.

Act as a liaison between management and the team, effectively communicating policy updates and gathering team feedback for leadership. Conduct weekly meetings with Team Leads to review productivity metrics (e.g., IDR Case Status Pivot, IDR Daily Task Report), identify areas for improvement, and allocate resources to prevent workflow bottlenecks.

Address underperformance by providing constructive feedback, developing performance improvement plans, and recommending training resources as needed. Mediate conflicts among IDR associates and assist the manager in resolving interpersonal issues. Support the Account Manager in conducting 90-day evaluations and annual performance reviews.

Lead weekly IDR team meetings to ensure all members are informed of process requirements and changes. Manages the daily functions associated with the intake and completion of IDR case disputes Interfaces with payors and arbitrators to provide IDR dispute guidance and oversight. Confers with the IDR Account Manager and IDR Team Leads regarding processing of case reviews.

Supervises and provides initial and ongoing training to Team Leads, IDR Associates, and arbitrators Assists the IDR Account Manager with quality management audits of all IDR Associates during their 90-Day Introductory Period. Makes recommendations regarding the hiring of IDR Team Leads and IDR Associates when needed. Oversees staff meetings and trainings, as requested Performs other related duties, as assigned.

Education, Experience and Professional Competencies: Holds a high school diploma or equivalent Prior experience as an IDR Team Lead or similar supervisory experience Sets an example and a direction for others by acting as a role model Inspires a positive attitude toward work and motivates others toward vision and goal achievement Facilitates the ongoing development of individual and organizational knowledge, skills and abilities Listens effectively and expresses ideas, both verbally and non-verbally, to achieve understanding Pursues excellence while achieving results within defined parameters Cultivates new approaches to accomplish goals and solve problems Demonstrates flexibility and effectiveness with changing tasks, responsibilities and people Maintains stable and effective performance under pressure or demanding challenges