Behaviorial Health Triage Coordinator

Job Description: The Clinical Access & Triage Coordinator/ Behavioral Health Triage Coordinator is caring, organized, creative, and persistent. They engage with the individual in need and support them with gaining access to treatment services and community resources. They develop and assist in implementing support plans in collaboration with medical and behavioral health providers and other applicable community resources.

They play a critical role in facilitating a fast turnaround for the most dire of situations.

Qualifications

High School Diploma, GED or equivalent, required. Valid Driver’s License and acceptable driving record, required. Reliability, willingness to learn, and being open to new opportunities.

Key Responsibilities

Assist individuals with intake packet completion, enrollment requirements, and other admission-related paperwork. Conduct comprehensive assessments, develop individualized support plans, monitor progress, and maintain timely, accurate documentation in accordance with program and regulatory requirements. Exercise sound clinical judgment by identifying and responding appropriately to risk-related situations and seeking consultation from team members or program leadership when necessary.

Conduct outreach to community providers to establish and strengthen partnerships, expand referral networks, and improve access to services. Review referrals received through various channels, including phone, fax, email, and triage platforms, and collaborate with referral sources and prospective members to determine service eligibility.

Coordinate and facilitate referrals to appropriate community-based resources and support services based on identified needs. Develop and maintain a comprehensive network of community resources to support members' treatment, recovery, and social service needs. Serve as a liaison among members, families, community agencies, and healthcare providers to coordinate care and ensure access to needed services, including employment, education, outpatient treatment, emergency services, and care coordination programs.

Support Rapid Response Hub referrals and related care coordination activities. Triage incoming calls, assess individual needs, and provide guidance, support, and appropriate referrals. Assist individuals with scheduling and attending initial PT-1 transportation appointments and other access-to-care needs. Support data collection, documentation, and reporting requirements for SAMHSA grants, including SUPRT Tools baseline assessments, reassessments, discharge summaries, and compliance-related activities.

Monitor individuals' engagement in services, identify barriers to care, and collaborate with internal and external partners to support successful outcomes.

Pay Range

$22.07 - $22.07 About Us: At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency, sensitivity, and a workplace culture that values diverse perspectives, continuous learning, and employee well-being.

Our commitment to creating a positive and supportive work environment has earned Open Sky repeated recognition as a Top Workplace, including honors from USA TODAY, The Boston Globe, and the national Top Workplaces program. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits

Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!) We pay for your higher education!

Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications. Medical, Dental and Vision Insurance with Prescription Plan 403b Retirement Plan with Employer Match Life Insurance (100% Employer-Paid) Eligible employer for the Public Student Loan Forgiveness Program And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.