Tuning Lead

Job Description o Drive changes in the methods, processes, and guidelines within the customer organization or internally o Provide technical support in customer discussion, presentation, and workshop o 2G, 3G and LTE parameter consistency checks, tuning and optimization to improve throughput, Accessibility, Retainability, Mobility etc.

o Handling customer complaints and provide solution with proper explanation report. o Whole Network parameter audit and to provide recommendation to sort-out inconsistencies o Necessary feature implementation and recommend parameters settings to better data services o Participation in development of service portfolio o Engagement with CxO level at customer end to present project updates, strategic direction, risks, and recommendations for Network improvement programs o Act as a leader and mentor in day to day operations to provide insights for less experienced colleagues o Engagement with sales and accounts teams to Drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes o Engagement with Managed Services teams to plan and coordinate common activities and develop synergies leading towards common goals Job requirement o A minimum of 7 years work experience in RF Design, Initial Tuning & Optimization o 5 years proven expertise on Tuning for in mature Network o Knowledge and experience with data collection tools, e.

g. TEMs Investigation 13.0 o Statistical and Performance Analysis (Business Object, ENIQ, M2000, NETACT, FACTS, ITK) o Command Handling, Traffic Observation, and Alarms Management (WINFIOL, CME, MOSHELL, M2000) o Network Planning and Performance analysis (MAPINFO, MCOM, NEXPLORER) o Good Knowledge on telecommunication portfolios Requirements Skills / Qualification o Leadership and communication skills o Ability to interact with customer and identify area of improvement o Result oriented with focus on product quality and customer satisfaction o End-user / customer problem investigation and give quick remedies and solutions o RF Related Small Tools and Macros (Exert, Google Earth, PIANO, MAPSOURCE etc.)

Personal Attributes o Self-motivated. Ability to work under pressure and learn independently. o Good presentation, time management and leadership skills & ability to work with diverse backgrounds o Result oriented with focus on customer satisfaction and project delivery o Fluent English, written and spoken. Portuguese is a plus