Senior UX Designer

A major financial services organization is looking for a Senior UX Designer specializing in conversational experiences to join a digital innovation team responsible for enhancing customer interactions through an AI-powered digital assistant. The role focuses on improving conversational journeys and designing intuitive dialogue flows that help customers interact more effectively with digital services.

Requirements

• Design and optimize conversational experiences for a digital assistant platform.
• Translate complex business processes into simple and intuitive conversation flows.
• Collaborate with designers, developers, analysts, and business stakeholders to deliver seamless digital experiences.
• Conduct usability testing and user research to refine conversation design.
• Analyze interaction data and user feedback to improve conversational performance.
• Maintain consistency in tone-of-voice, design patterns, and interaction standards.
• Support experimentation through A/B testing and iterative improvements.

Required Skills

& Expertise Must Have

• Minimum 5 years of experience in UX Design, Conversational UX, or UX Writing.
• Strong experience designing chatbot or conversational assistant interactions.
• Excellent Dutch language proficiency.
• Strong English communication skills.
• Experience with user research, usability testing, and interaction analysis.
• Ability to translate complex workflows into clear and intuitive user journeys. Should Have / Nice to Have
• Knowledge of conversational AI, NLP, or chatbot technologies.
• Experience with UX design tools such as Figma, Miro, or similar prototyping platforms.
• Experience working within Agile product teams.
• Exposure to digital platforms or customer-facing applications. Soft Skills
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with attention to usability and clarity.
• Collaborative team player capable of working in multidisciplinary environments.
• Creative thinker with strong communication and storytelling abilities.
• Ability to work independently and proactively in fast-moving product teams.