Operation support

Location: Singapore Job Type: Full-time Job Overview: We are seeking a skilled Field Support Specialist responsible for ensuring the successful installation of our Xealei devices at client locations. This role is crucial in ensuring that our product meets the unique needs of each client, from the initial site assessment to the final installation.

Key Responsibilities

Client Site Visits: Conduct thorough assessments of client locations to determine optimal placement for Xealei devices. Installation Planning: Develop and execute installation plans, ensuring all technical and spatial requirements are met. Device Installation: Perform hands-on installation of Xealei devices, ensuring they are securely and correctly placed according to client specifications.

Technical Support: Provide technical support during installation, troubleshooting any issues that arise to ensure a smooth process. Vendor Coordination: Collaborate with vendors to source components, manage technical support requirements, and address product-related challenges. Client Interaction: Serve as the primary point of contact during installations, ensuring clear communication and addressing any client concerns.

Quality Assurance: Ensure that all installations meet Alphind Healthcare’s quality standards and comply with relevant safety regulations. Documentation: Maintain detailed records of site assessments, installation processes, and any issues encountered.

1. Technical Skills: Networking & Connectivity: Knowledge of IP networking , wireless communication protocols (Wi-Fi, Bluetooth, Zigbee, Lo. RaWAN, NB-IoT), and cellular technologies (4G, 5G). Familiarity with LPWAN (Low Power Wide Area Network) standards. Understanding of network security protocols. IoT Hardware & Sensors: Ability to configure and troubleshoot IoT sensors , actuators , and devices. Knowledge of IoT device calibration and integration with existing systems. Cloud Platforms: Familiarity with cloud IoT platforms (e.g., AWS IoT, Microsoft Azure IoT, Google Cloud IoT). Knowledge of edge computing and data integration with cloud services. Troubleshooting & Diagnostics: Proficiency in diagnosing issues related to IoT hardware, firmware, and connectivity. Ability to use diagnostic tools like oscilloscopes, multimeters, and network analyzers.
2. Soft Skills: Communication & Client Support: Strong communication skills for interacting with clients, reporting technical issues, and providing remote or on-site support. Ability to explain technical concepts to non-technical stakeholders. Problem-solving: Analytical thinking to troubleshoot complex IoT systems and devise solutions quickly. Capacity to work independently in remote locations or under minimal supervision. Project Management: Organizational skills to manage multiple installations, service tickets, and maintenance schedules. Ability to coordinate with teams (R&D, product managers, and client services) for resolving system-wide issues.
3. Industry Knowledge: a) Understanding of IoT ecosystems and their application within specific industries (such as smart cities, manufacturing, healthcare, agriculture, etc.) b) Familiarity with personal data protection regulations. Certifications for IoT Field Support Engineers: To further solidify expertise and stay competitive, certifications are valuable. Some recommended certifications include: Networking & Security Certifications: a) Cisco Certified Network Associate (CCNA) or CCNA IoT b) CompTIA Network+ Educational Qualifications:

• Polytechnic or
• ITE