Welcome & Information Team Volunteer

At WWT, we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference. As a Welcome Volunteer, you will create a great first impression for visitors coming to WWT Martin Mere, whether it is pointing visitors in the right direction or letting them know the day’s events to help them make the most of their visit.

We are looking for a someone who can offer excellent customer service to every one of our visitors, inspiring people to make the most of their visit, connect with our wetlands, and secure the essential support we need to continue our ambitious plans for wetland conservation. This is a great opportunity to meet a wide variety of people, build confidence and customer service skills, and become part of a friendly and supportive team.

You'll learn about wildlife and conservation and help visitors enjoy a fantastic day out in a beautiful wetland environment! Volunteers are an essential part of the WWT team, and we wouldn’t be able to maintain our internationally important wetland sites without their help. You will receive a very warm welcome, full induction & training, and be provided with any necessary equipment, uniforms, and anything else needed to thrive in your role.

Main tasks Providing a warm, friendly welcome to all visitors to the centre Familiarising yourself with events & activities, recent wildlife s ightings, and centre developments so that you can provide up-to-date information to visitors Using leaflets & maps to point out locations of interest to visitors Assisting with visitor enquiries Conducting specific talks to the public (training and script provided) Conducting activities including opening the moth traps and using props to actively engage with visitors Conducting guided walks of the reserve (training provided)

No previous experience is required for this role as full training will be provided, and a willingness to learn new skills is more important. This role would suit you if: You have excellent verbal communication and listening skills You feel confident in talking to and engaging with members of the public You can adapt your communication style to suit your audience You enjoy interacting with a wide range of people You are friendly and approachable with a positive attitude You have a strong commitment to excellent customer service Additional notes We are looking for volunteers who are available to help out on Tuesdays and Sundays.

The welcome desk is open from 9.30am-3.30pm – morning and afternoon shifts are available. This role is not suitable for people under 18 years.

We are WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether you’re looking to meet new people, learn new skills or spend time in our wildlife-rich wetlands, there’s a volunteer role for you.

Just a few hours spent volunteering can really make a world of difference to our wildlife, and to you. So, come surround yourself with the wonder of wetlands, and the people who inject their energy and passion into them. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. The only question left is, what role will you play?

Why you’ll love volunteering at WWT Make a real contribution to the conservation and engagement work of WWT Work at one of our beautiful and internationally important wetland sites Be surrounded and inspired by like-minded nature lovers who bring energy, passion, and expertise to their role Make new friends and become part of a friendly and inclusive community Gain volunteering experience and learn & develop new skills Get volunteer discounts for WWT shops, café, and membership Get free entry to all our UK wetland centres, including for your family Receive access to wildlife talks, webinars, and practical information to help you manage your volunteer role & daily life Be kept informed about what’s happening in our organisation and the positive change you are helping to make happen