Consultant - KRPH Call Center

Role & Responsibilities : Efficient handling of inbound and outbound calls to achieve operational and Farmers Query resolution under KRPH project. Maintain average score/rating based on evaluations of recorded calls (4 rating per monthy,annually 48 points) Hours of scheduled login/active time adherance by the executive.

Complete all assigned tasks by Supervisor/HoD within defined timelines and expected quality standards. Responded to customer inquiries through phone, email, chat, and other communication channels in a timely and professional manner. Provided accurate information regarding products, services, policies, and procedures to ensure customer satisfaction.

Resolved customer complaints, concerns, and service issues by identifying root causes and offering appropriate solutions. Maintained detailed records of customer interactions, feedback, and resolutions in CRM systems.

Preferred Qualifications

Bachelor's degree in any discipline from a recognized university. 0–3 years of experience in Customer Service, Customer Support, Call Center Operations, or a related field. Freshers with excellent communication skills may also be considered. Experience working with CRM tools, ticketing systems, or customer support platforms is preferred.

Required Skills

Excellent verbal and written communication skills. Strong customer service orientation with a customer-first approach. Active listening and interpersonal skills. Ability to handle customer queries, complaints, and escalations professionally. Strong problem-solving and analytical abilities. Proficiency in MS Office (Excel, Word, Outlook) and internet-based applications.

Ability to multitask and manage workload in a fast-paced environment. Good organizational and time-management skills. Attention to detail and accuracy in maintaining customer records. Ability to work independently as well as collaboratively within a team. Adaptability and willingness to learn new processes and technologies.

Preferred Competencies: Knowledge of CRM software Experience in handling inbound and outbound customer interactions. Ability to meet service quality standards and productivity targets. Strong conflict resolution and negotiation skills. Positive attitude, patience, and empathy while dealing with customers.