Operations Chargeback Head

We’re looking for an Operations Chargeback Head who can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.

What You Will Do

Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes. Ensure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds. Drive Chargeback Recovery performance to at least 95%. Lead and develop a high-performing team, fostering growth and accountability.

Identify opportunities for cost reduction through process improvements and automation. Represent the team in operational requirement gatherings for new products and services. Remediate high audit findings promptly and effectively. Continuously enhance existing processes, especially those that involve repetitive tasks.

What You Need to Succeed A Bachelor’s degree in any 4-year Business course. At least 5 years of experience in card operations or chargeback operations. Strong knowledge of credit card chargeback rules across major schemes (Visa, Mastercard, JCB, Amex). Excellent written, oral, and presentation skills . Ability to work efficiently in a dynamic, fast-paced environment with minimal supervision.

A keen eye for detail and strong analytical skills. Confidence to articulate ideas and represent the team to other departments and senior management.