Operations Support Supervisor

The Operations Support Supervisor is responsible for coordinating critical administrative and operational support functions for the plant/site. This role oversees activities related to training, warehouse support, customer documentation, logistics coordination, shipment processing, receiving, vendor/service coordination, and operational reporting to ensure efficient day-to-day business operations.

The position serves as a key link between operations, quality, customer service, logistics providers, vendors, and accounting functions. Coordinate daily operational support activities to ensure efficient plant operations and customer service. Manage laboratory and quality administrative functions including ISO management, documentation control, record retention, and customer Certificate of Analysis (COA) distribution.

Ensure accurate and timely preparation of shipping paperwork, invoicing, and billing documentation. Coordinate outbound and inbound logistics with carriers, customers, and plant personnel. Support receiving activities for parts, supplies, and contracted services including documentation verification and system entry. Support creating Requisitions for parts and service the facility needs.

Maintain operational records, production reports, shipping logs, and inventory-related documentation. Assist with scheduling and coordination of vendor services, contractors, and site support activities. Assist with scheduling of plant personnel Work closely with operations, maintenance, quality, accounting, and customer service teams to resolve issues and improve workflow efficiency.

Support compliance with company policies, quality standards, safety requirements, and regulatory expectations. Identify and implement process improvements that enhance operational efficiency and administrative accuracy. Supervise and prioritize workload for operational support personnel as assigned. Provide backup support for key administrative and operational processes as needed.

Associate’s degree preferred; equivalent operations or manufacturing experience considered. 3–7 years of experience in manufacturing, logistics, operations support, quality coordination, or administrative supervision. Strong organizational and multitasking skills in a fast-paced environment. Experience with shipping documentation, invoicing, logistics coordination, and customer communications.

Proficiency in ERP systems, Microsoft Office, and data management systems. Ability to communicate effectively across departments and with external customers/vendors. Knowledge of manufacturing operations, quality systems, and supply chain processes preferred.