Director of Retail & Commercial Banking

The FNB Community Bank is locally owned in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove. We have a Director of Retail and Commercial Banking position available at our main office in Vandalia. SUMMARY/OBJECTIVE The Director of Retail and Commercial Banking will provide leadership to our retail and commercial banking teams and will be responsible for superior customer experience as well as promoting a service culture through coaching, guidance, and staff motivation for each of our retail and commercial banking locations.

Achieves individual and banking center goals through new business development, referral retention, and expansion of account relationships. In collaboration with the COO and senior management, this individual would share in meeting banking center profitability targets.

ESSENTIAL FUNCTIONS

Responsible for the management of the banking center teams including service, sales, and operations Service Ensures training and development of retail and commercial banking staff occurs on bank values, operational processes, policies, and procedures Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement Support an environment that promotes providing a level of care that makes customers feel welcomed, significant, and engaged Engages banking center team to take ownership of achieving personal and banking goals Manages difficult or emotional customers Sales Leads all aspects of retail sales and service within the banking centers Accountable for the attainment of banking center sales, service, and financial goals Review products/services for relevancy, cost and pricing Review new products/services for suitability with customer needs or desires Facilitate regular team meetings focused on sales, service, and product training Perform regular coaching sessions in sales, referrals, customer service, and teamwork Provide reward and recognition as appropriate Operations Maintains security procedures to protect the team and banking centers against robbery and other criminal acts Ensures audit controls are followed to protect the bank from unnecessary risk and exposure Support compliance with regulatory laws and guidelines such as OFAC, Bank Secrecy Act/Anti-Money Laundering Act, USA Patriot Act, Regulation CC and Regulation E Serves as a communication link between all departments and Leadership to ensure the Banking Center Teams are informed and understand directives, bank financial performance, initiatives, and other pertinent information Business Development Educates banking center teams about products and services offered through other lines of business Focus on enhancing customer relationships through referrals Collaborates with other internal business partners to provide comprehensive solutions to customer’s financial needs Maintains a consistent calling effort, achieving established goals for quantity and quality of calls Participates in community organizations and activities to enhance the bank’s image and develop additional business and referral sources Administrative Supervises the accumulation of accurate reporting of financial, performance, and regulatory data, ensuring timely delivery Assist the CFO in e stablishing and maintaining proper expense controls to stay within budget and explain any significant variances Conducts annual employee performance reviews creating accountability through performance measurement against objectives, using the review process to build motivation and commitment Prioritizes and plans work activities for self and banking centers Adheres to all department and company policies and procedures and follows applicable banking regulations Performs additional duties as assigned or required BENEFITS Competitive salary Comprehensive health, disability, and life insurance 401(k) retirement plan with employer match Paid time off and holidays Paid parental leave Professional membership opportunities WORK ENVIRONMENT This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work will occasionally be done outside in all weather conditions. WORK REQUIREMENTS Courtesy, tact, and diplomacy are essential elements of the job. Work may involve motivating, influencing, or training others.

Excellent leadership, analytical, and strategic thinking skills are a must. Creativity, innovation, and being open to new and better ways of doing things is essential. Strong verbal and written communication skills. Personal Computer proficiency - including Microsoft and Windows applications. Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

PHYSICAL DEMANDS Language Skills: Ability to read, analyze, and interpret business and professional documents. Proficient in writing reports, business correspondence, and procedure manuals. Capable of effectively presenting information to various stakeholders. Language Skills: Work with mathematical concepts such as probability, statistical inference, and geometry.

Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions. Reasoning Ability: Solve practical problems with limited standardization. Interpret various forms of instructions, whether written, oral, or diagrammatic. Other Skills and Abilities: Operate office equipment including telephones, copiers, fax machines, PCs, and printers.

Advanced proficiency in computer applications is required. REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree in business, finance, or related field Minimum of 8-10 years of banking experience 5-10 years of leadership experience At FNB Community Bank, your base salary is just one part of our Total Rewards program.

Compensation

is based on various factors, including education, skills, internal equity, and experience.

Benefits

for this role encompass comprehensive healthcare, well-being programs, paid leave, sick time, and vacation time. Additional rewards include access to our Employee Assistance Program, YMCA discount, fitness membership subsidy, and a 401(k) plan with company match. Eligibility requirements apply to all benefits. The FNB Community Bank is an Equal Opportunity Employer.

We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law. Qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT