Call Center Operator

Job Details: Job Location: CG PEDIATRICS

• CASA GRANDE, AZ, Position Type: Full-time, Salary Range: Undisclosed, Job Shift: 8am-5pm M-F; Rotating Sat 8am-12:30pm, Patient Support – Connect, Schedule, and Care! We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day. What You’ll Do: Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN Assist patients with portal registration, refill requests, and general questions Route calls, take messages, and provide personalized support to patients and providers Ensure accurate patient information and maintain HIPAA compliance Support staff with scheduling overflow and special patient needs Knowledge, Skills, & Abilities: Comfortable using multi-line phone systems Bilingual (English/Spanish) preferred, but not required Computer literate, organized, and able to thrive in a fast-paced environment Education & Experience: High School diploma or equivalent Experience using multi-line phone systems Compensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceeded Why You’ll Love Working Here: Great Company Culture – supportive, collaborative team Work/Life Balance – work stays at work! Time Off – 2 weeks PTO, 10 paid holidays, and sick time Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability Future Planning – 403(b) retirement plan This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.Qualifications: