Dedicated Fleet Manager Extended Coverage

What You’ll Do: Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; makes recommendations for performance documentation and terminations. Follow up and execute on initiatives that carry over from the day shift operation Responsible for addressing issues and disputes for drivers.

Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop. Ensures drivers and equipment are performing as necessary to provide on-time service. Ensures all fleet maintenance programs are current on tractors and trailers.

Maximizes revenue per tractor through appropriate equipment utilization. Documents and communicates all service related issues. Develops a sense of trust and integrity with the customer. Seeks appropriate guidance from leadership on matters that could negatively impact TTMS financially. Informs drivers of their assigned schedules and loads.

Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. Access, update and maintain a customer’s web portal, if required.

Perform all customer service functions including but not limited to accepting EDI orders, manual order entry, and build new customers. Maintain EDI orders within our operating systems Perform load planning functions to provide on time service and maximize utilization. Provide a detailed follow up report at the end of the shift in order for the customers and the day time management staff receives any pertinent information Other duties as assigned by management.