Enhanced Service Coordinator

Service Coordinator Job Description About Company: Redwood Coast Regional Center (RCRC) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCRC provides intake, assessment, diagnosis, and coordinates community-based services for over 10,000 children and adults with developmental disabilities in Del Norte, Humboldt, Lake, and Mendocino counties.

We work in partnership with many individuals, family members, community leaders, and agencies to help the people we serve live quality, independent lives in our region.

About the Role

The Enhanced Caseload Service Coordinator plays a pivotal role in connecting individuals and families with essential social assistance services to improve their quality of life. Under supervision, the Enhanced Caseload Service Coordinator is responsible for identifying needs, developing plans, coordinating services, monitoring services, and providing advocacy for a caseload of persons with developmental disabilities, consistent with the Lanterman Act, applicable statutes and regulations, and the agency Vision.

This position shall provide enhanced service coordination by managing a caseload of clients currently served by RCRC with the lowest per capita and/or no POS expenditures and will work to empower individuals to partner with RCRC and other community agencies and to assist in identification of new resources that are culturally relevant to our community.

This caseload ratio will be approximately 1:40.

Minimum Qualifications

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field. Minimum of 2 years experience in social assistance, case management, or a related role. Strong knowledge of social service programs, community resources, and eligibility criteria. Excellent communication and interpersonal skills to effectively engage with diverse client populations.

Proficiency in maintaining confidential client records and using case management software.

Preferred Qualifications

Master’s degree in Social Work or related discipline. Familiarity with local, state, and federal social assistance regulations and compliance requirements. Bilingual abilities to support non-English speaking clients.

Responsibilities

Conduct comprehensive assessments of client needs and eligibility for social assistance programs. Develop and implement individualized service plans in collaboration with clients and relevant agencies. Coordinate and monitor the delivery of services, ensuring clients receive appropriate support in a timely manner. Maintain accurate and up-to-date case records, documentation, and reports in compliance with organizational and regulatory standards.

Advocate on behalf of clients to address barriers and facilitate access to community resources and services. Collaborate with multidisciplinary teams, including healthcare providers, social workers, and community organizations. Provide ongoing support and follow-up to evaluate client progress and adjust service plans as needed.

Participate in community outreach and education initiatives to raise awareness of available social assistance programs. Skills: The Enhanced Caseload Service Coordinator utilizes strong communication skills daily to build trust and rapport with clients, ensuring their needs are clearly understood and addressed. Organizational skills are essential for managing multiple client cases, coordinating services, and maintaining detailed documentation accurately.

Problem-solving abilities help the coordinator navigate complex situations and advocate effectively for clients facing barriers to service access. Knowledge of social assistance programs and community resources enables the coordinator to connect clients with appropriate support efficiently. Additionally, interpersonal skills facilitate collaboration with multidisciplinary teams and community partners to deliver comprehensive care and support.

Please visit our website https://redwoodcoastrc.org/careers/ for more information. M-F 8:30am-5:00pm 37.45 hours/week