Customer Care Advisor - Contracts

About The Role

Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing. In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.

Key Responsibilities

Take ownership of aftercare cases from start to resolution Communicate clearly and empathetically with housebuilders and homeowners Schedule and coordinate aftercare works with installers Update customer portals and internal CRM systems within SLA requirements Raise and process purchase orders and subcontractor invoices Complete general administrative tasks Build strong relationships with customers and installation partners Identify opportunities to support team and operational growth In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS).

Responsibilities

document. What Wren offer? Life Assurance after 2 years' service Access to Benenden health and discount platform after 1 years of continuous service Personalised progression plan with clear career opportunities Individual training budget for personal development EE discount Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service Eye Care Vouchers Refer a Friend Scheme Free onsite gym About You To be successful, you will need: Thrives in a fast-paced, customer-focused environment Calm under pressure with strong problem-solving skills Highly organised with excellent time management Confident written and verbal communicator Strong attention to detail Customer care or kitchen industry experience (desirable) About The Company At Wren we’re passionate about all things kitchens, and now bedrooms too!

We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.