Customer Experience and Technical Support Manager

The Customer Experience & Technical Support Manager is a hands-on leader responsible for guiding Mission Communications’ technical support team while elevating the customer experience for utilities that rely on Mission’s cloud-based monitoring, telemetry, RTU, and SCADA solutions. This role requires strong technical aptitude, calm judgment during critical customer issues, proactive communication, and the willingness to work alongside the team to troubleshoot, train, escalate, and follow through on customer-impacting issues. *This position is hybrid.