Customer Service Representative -Tampa, FL

Job Details: Job Location: CDS Tampa

• Tampa, FL, Salary Range: Undisclosed, Job Shift: Day Shift, Title: Customer Service Representative Department: Operations Position Status: Full Time Exempt Status: Non-exempt Hourly About the Job CDS Logistics is looking to add enthusiastic, highly-organized Customer Service Representative to our team. We are seeking candidates with 2+ years of experience working in customer service role preferable for a logistics or delivery company. Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers to supports the daily operations of our business. CDS advocates an environment where your talents and innovation are recognized and rewarded.

Responsibilities

Manage Client specific programs Make outbound calls and accept inbound calls for scheduling of deliveries for Tampa Follow up on Customer inquiries not immediately resolved Maintain a close relationship with the key personnel within client accounts and internal relationships within the company Complete Daily Pre-calls Assist Drivers with concerns and issues as they arise Assist in calling of time frames Manage assigned accounts dispatch boards Check customer service voicemail at assigned time Continued learning of all client accounts within business Provide EXCELLENT customer service to all of our customers Other duties assigned by supervisor Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.

Coordinate with other department personnel to complete all tasks as assigned Work Environment Office space, open cubical environment Ability to work at office work station on computer for a full 8-hour day Warehouse facilities Loading Docks Qualifications: Required Qualifications: High School diploma or equivalent required.

1-3 years Administrative or Customer Service experience in logistics industry Preferred Qualifications: Associate's or Bachelor's degree preferred. 3 years of experience in customer service/admin position in logistics industry, ideally last mile. Bilingual in English & Spanish