Workplace Operations Coordinator

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives What You'll Do Building Operations & Facilities Support
• Coordinate preventative and corrective maintenance activities and manage facility service requests.
• Conduct routine building inspections and workplace readiness audits.
• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.
• Monitor campus appearance, code compliance, storage areas, and operational standards. Customer Service & Service Request Management
• Manage and route requests received through phone, email, and ticketing systems.
• Track requests through completion and ensure service-level expectations are achieved.
• Serve as a trusted workplace resource and maintain strong business partner relationships.
• Provide hands-on operational support when needed. Conference Rooms, Events & AV Support
• Coordinate conference room reservations, room configurations, and audiovisual requirements.
• Support executive meetings, town halls, conferences, and workplace events.
• Partner with Global Events, Catering, and Technology teams to deliver successful events.
• Support conference center technology and event-day operations. Vendor Management & Workplace Services
• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.
• Schedule recurring services and monitor vendor performance.
• Manage vendor access, escorts, work execution, and service quality.
• Build strong relationships with internal and external service providers. Furniture, Moves & Workplace Projects
• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.
• Support office moves, occupancy changes, and workplace projects.
• Assist with transportation of furniture, fixtures, equipment, and materials.
• Maintain organized storage, staging, and inventory areas. Administration, Compliance & Reporting
• Maintain maintenance records, service reports, workplace documentation, and operational metrics.
• Support purchase orders, invoices, vendor documentation, and reporting.
• Maintain workplace information on company communication platforms.
• Support emergency preparedness, compliance programs, and business continuity activities.

Who You Are

• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.
• Strong organizational, communication, and problem-solving skills.
• Experience with service request platforms, vendor coordination, and workplace projects.
• Ability to manage multiple priorities while delivering exceptional customer service.
• College degree preferred. Physical Requirements
• Ability to walk throughout office buildings and conduct inspections.
• Ability to move furniture, equipment, and materials up to 60 pounds.
• Ability to support event setups, workplace projects, and operational activities.