Site Warranty Engineer

Ready to take on meaningful challenges and shape the next generation of mobility? Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere. JOB TITLE JOB FAMILY DATE Warranty Engineer QUALITY 04/2025 MANAGER TITLE (solid line) FUNCTIONAL MANAGER TITLE (dotted line) Plant Quality Manager Asia Warranty & Customer Satisfaction Manager MISSION In one or two sentences, outline the primary purpose(s) of this position within the organization Manage the warranty claims, using problem solving methodologies Track and manage the cost related to the warranty claims Lead the continuous improvement for warranty topics Manage the ADM claims in coordination with the FRAC and the warranty Engineers in Lublin (optional) Responsibilities & Activities Outline the key areas of responsibility for this position, including the related activities and eventual authorities Responsibility 1: Manage the warranty claims, using problem solving methodologies Act as the customer interface for warranty claims and drive for customer satisfaction.

Participate to reviews with the customers; upon customer requests and feed-back, define the necessary actions. Ensure that all Warranty incidents are documented through QEP, 8D and WLR when necessary; follow the global deployment database and Top. Share in that purpose. Ensure the containment actions are in place until the corrective actions have been defined and implemented As support to the Plant Quality Managers, ensure the incidents are managed through solid problem solving tools, such as 8D, 5 why’s, timeline, reliability analysis (e.

g. Weibull), DOE, etc… Organize the management and storage of the OEM’s claims lists (e.g. field campaign, Warranty repairs) to allow sharing between all involved parties and efficient data analysis Escalate the issues to the Asia Warranty Manager, Asia Quality Director, Corporate Warranty, Legal and Finance when necessary When a WLR is open, in coordination with Asia Warranty Manager, archive all relevant data in the WLR Top.

Share and update the WLR on monthly basis Responsibility 2: Track and manage the cost related to the warranty claims Ensure the Warranty contracts are available and reviewed for all new projects in the plant. Follow-up with the Customer Center and Legal team accordingly. Monitoring and management of the Warranty claims for the site monthly collection of the warranty claims list and cost, analysis of raw data coming from the customer analysis of field returns samples in the plant laboratory or in coordination with the TC approval or rejection of the claims submitting of data and proposal for the purpose of TF negotiation, escalate to finance department if any warranty invoice is in-dispute and payment need to be held, in coordination with the PSQE, issue the SNCR to suppliers when applicable monthly reporting warranty cost to Asia Warranty Manager (i.

e. warranty metrics) Responsibility 3: Lead the continuous improvement for warranty topics Manage the customer portal and upload the necessary data timely Check monthly the Plastic Omnium’s Score card & KPI related to warranty in customer portal As appropriate, with the support of the Plant Quality Managers or the Quality Engineers, ensure the lessons learned are issued after any incident that is new or recurrent.

Preventively analyze the warranty data available in customer portal (e.g. list of repairs) and search for hidden defects Responsibility 4: Manage the ADM claims in coordination with the FRAC and the warranty Engineers in Lublin Coordinate with the customer to define the ADM return frequency and quantity. Organize the flow of parts sent to Lublin in order to monitor the trend of known issues, ensure the effectiveness of the corrective actions and to identify new issues in the field.

In coordination with the FRAC in Lublin, monitor the analysis of field returned ADM and organize the reviews with the customer In coordination with the warranty Engineers in Lublin, ensure all 8D’s are completed As per the result of analysis, with the support of the warranty Engineers in Lublin, define the Technical Factor in order to define Plastic Omnium’s responsibility.

With the support of the Plant Quality Manager and the Customer Center, organize the negotiation with the customer On monthly basis, analyze the warranty invoices from customer and issue the SNCR accordingly Integrated Management System (IMS) Outline the key responsibilities for this position in regards of Integrated Management System (Quality, Safety, Environment) Within his/her scope of responsibility, he/she respects the standards and rules in terms of Quality, Safety and Environment contributing to the IMS process management and improvement.

Implement and monitor compliance to the 9550 process for the site ORGANIZATION POSITION KEY INTERFACES (internal and/or external) Internal Plant Quality Managers and Engineers Asia Warranty Manager Corporate Warranty IVC, FRAC Manager and Engineers TC Quality, CC (Sales, PM), Development, Industrial, Purchasing teams Finance and Legal teams External Customers Suppliers POSITION BACK UP Fill in with back-up position titles only.

Back-up should be indicated for positions in charge of customer orders treatment, supplier on-time delivery, quality, production capacity, shared loading (multi-part station), lead time, inventory level, preventive maintenance, and calibration are the ones to be provided with a back-up. Plant Quality Manager Plant Quality Engineer Asia Warranty & Customer Satisfaction Manager KEY MEASURES & FINANCIAL ACCOUNTABILITY Indicate the Key Indicators used to measure the performance of the position and the financial metrics on which the role has got a direct or indirect impact (budget, sales, …) Customer KPI’s: in-field ppm, quantity of claims Reactivity in updating customer portal (8D…) 9550 ID Card indicators Warranty cost PROFILE REQUIREMENTS Personal Background Bachelor of Science in Engineering (e.

g. Mechanical, Automation, Quality) Customer interface Minimum 3 years automotive experience required Minimum 3 years Quality, Engineering or Operational experience Job Technical skills Technical skills (e.g. mechanical, industrial, measurement technics) Good knowledge of Quality tools: FMEA, reverse FMEA, DOE, SPC, R&R, 8D, Control plan … Ability to perform Weibull calculation (e.

g. Minitab) Advanced skills in Excel data analysis Knowledge of quality management system (ISO 9001 / IATF 16949), Customers standards, Customer Specifics Requirements High skills in problem solving methods (8D, ISHIKAWA, 5-Whys, A3,…) Good knowledge of Plastic Omnium job (development and production of Plastic System) Have to understand the impact of his/her activities on the quality objectives (services & products) and understand the potential risks of a non-compliance on the products designed and delivered by Plastic Omnium Auto Division CES Services to its customer Job Soft skills Excellent verbal and written communication skills in English Cost focused skills Excellent problem-solving skills Networking Risk Taking Ability to work in crisis situation Ability to work in a multicultural environment To define the Soft Skills required for the job, please refer to PO General Competencies available on Topnet.

At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward. Innovation is therefore not a buzzword, but a natural part of everyday work.

You’ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow’s automotive industry. Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility.

Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact.

All driven by a shared ambition to accelerate the automotive energy transition.