Service Concierge Appointment Coordinator - Lincoln of Naples

Job Description: The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership . Bi-lingual proficiency is highly preferred for this role.

Responsibilities

Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of service processes and protocol Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention. Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals , other generic service customers.

Answer phones . Greet clients Schedule appointments Attend to café Coordinate rentals Schedule Pick up and delivery for service appointments Contact clients with connected services We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT! Competitive pay Medical, Dental and Vision Plans Weekly Pay Parental Leave Employee Assistance Program Paid Holidays & PTO Short and Long-Term Disability Plans Paid Life Insurance 401(k) Retirement Plan Vehicle Purchase Discounts Employee Appreciation Meals and Events Qualifications: Ability to manage one’s own time effectively.

Ability to type efficiently. Basic & phone computer skills. Must be able to pass a pre-employment background check and drug screen