Event Security Guard

Position Summary

The Event Security Officer helps provide a safe, secure and welcoming environment for guests, employees, participants, vendors and client representatives at assigned events. The officer performs access control, crowd observation, patrol and incident response duties in accordance with post orders, site procedures, training and applicable law.

Success in this role requires sound judgment, constant awareness, clear communication and professional customer service.

Essential Duties and Responsibilities

• Report on time, in the required uniform and ready to work; remain at the assigned post until properly relieved or released by supervision.
• Review and follow current post orders, event briefings, access lists, credential requirements, prohibited item rules, emergency procedures and chain of command.
• Control the movement of guests, employees, vendors, property and vehicles into and through authorized areas; verify tickets, credentials or other authorization as assigned.
• Conduct fixed-post duties and patrol assigned areas, entrances, perimeters, concourses, seating areas, backstage spaces, parking areas or other event locations as directed.
• Observe crowd conditions and individual behavior; identify safety hazards, suspicious activity, policy violations, disturbances or other concerns and promptly notify the appropriate supervisor or public safety resource.
• Provide courteous directions and assistance to guests while applying venue and event policies consistently, respectfully and without unlawful discrimination.
• Use verbal communication, de-escalation and established procedures to address conflicts or noncompliance; request supervisory or law-enforcement assistance when circumstances exceed assigned authority or training.
• Respond to alarms, accidents, medical situations, evacuations and other incidents according to training and site emergency plans; summon and assist police, fire, emergency medical or other authorized personnel as directed.
• Protect restricted areas and client property, preserve incident scenes when appropriate and avoid disturbing potential evidence except when necessary to protect life or safety.
• Accurately complete activity logs, incident reports, witness information and other required documentation before the end of the shift or as directed.
• Use assigned radios, screening devices, access-control systems, cameras or other equipment in accordance with training and post orders.
• Immediately report lost property, damaged equipment, unsafe conditions, suspected misconduct and any use-of-force or significant guest interaction through the established chain of command.
• Maintain the confidentiality of security procedures, personal information, investigations and client information obtained through the work.
• Complete required training and comply with company, client and regulatory standards. Perform other related duties consistent with the position and assigned post orders. Knowledge Skills and Abilities
• Strong customer-service orientation and the ability to remain courteous and composed in crowded, stressful, unusual or confrontational situations.
• Ability to understand and carry out written, oral and diagrammed instructions, including post orders and emergency procedures.
• Clear and effective verbal and written communication skills, including accurate incident reporting and professional radio communication.
• Sound judgment, attention to detail and the ability to recognize, assess and promptly report safety or security concerns.
• Ability to work effectively as part of a team, follow the chain of command, accept coaching and adapt to changes in assignments, procedures or event conditions.
• Ability to maintain professionalism, confidentiality and appropriate boundaries while interacting with a diverse public.
• Ability to learn to operate radios and other assigned security, screening or access-control equipment. Assignment-specific instruction will be provided.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent is preferred but not required; entry-level candidates with the ability to learn and perform the essential duties will be considered.
• Must possess a current California Bureau of Security and Investigative Services Security Guard Registration commonly called a Guard Card, or be able to obtain one before performing duties that require registration, and must maintain the registration while assigned to covered work.
• Must complete all security officer training required by California law and company policy within applicable timeframes and maintain any required records or certifications.
• Must be legally authorized to work in the United States.
• Must meet applicable company and client employment standards. Any background investigation will be conducted in accordance with applicable federal, state and local law, including California fair-chance requirements.
• Must have reliable means of communication and reliable transportation sufficient to report to assigned events on time.
• No prior security experience is required. Experience in customer service, hospitality, event operations, public safety or crowd management is helpful but not necessary.
• CPR, AED and First Aid certification is preferred and may be required for specific assignments.
• A valid driver's license and acceptable driving record are required only when driving is an essential duty of the assignment.